After having numerous issues personally with the mobile phone company 3, including the bizarre situation where they claimed that there were “implied terms” in their contracts, I’m glad to see the Office of Director of Consumer Affairs coming out with some guidelines on phone contracts.
I presume these are prompted by the Smart Telecom debacle recently and the apparent inactivity by Comreg until it was too late, but they’ll apply to mobile phone companies as well as fixed line providers, and presumably broadband suppliers as well.
Comreg, as I discovered myself, will not assist you with any contractual matters between yourself and your phone provider. By providing this help, presumably the ODCA will now provide guidance to consumers should they need it in the future.
The clarity on where Irish consumers could go with complaints about their phone service providers was badly needed.