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There’s a new campaign just been launched [...]

Back at the end of September, I wrote about my parents experience of French customer service on a recent trip to Paris.
As [...]

This story in todays Sunday Independent shows a positive side for one of our many (mostly useless) Irish regulators.
The story says that [...]

IFSRA today published via their website an article on “Making an effective complaint – What you need to know”. But then, at [...]

Had the pleasure of dealing with an estate agent in the last couple of weeks – well, might have done had they [...]

There’s a focus at the moment on saving energy in the office and at home, and I’ve blogged about this before here. [...]

There’s a good article in todays Pricewatch from Conor Pope in the Irish Times – his blog version is here. Though, I’d [...]

In my 3 Broadband post earlier this week, I mentioned my frequent issues with 3 Mobile in the past (here, here, and [...]

For years now it’s been my belief that Irish businesses treat all their customers on a “once 0ff” basis. Customers are screwed [...]

Allied Irish Banks has refunded €266,000 to 3,773 customers and apologises for stealing [...]