Monthly Archives: October 2007

New campaign: Complain More!!!

There’s a new campaign just been launched today by the safefood organisation, The Food Safety Promotion Board. They’re completely different from the [...]

Reaction to my French customer service blog

Back at the end of September, I wrote about my parents experience of French customer service on a recent trip to Paris. [...]

ESB have to pay back money they stole from customers

This story in todays Sunday Independent shows a positive side for one of our many (mostly useless) Irish regulators. The story says [...]

Effective complaints my arse! How about effective complaints handling?

IFSRA today published via their website an article on “Making an effective complaint – What you need to know”. But then, at [...]

Estate Agents – are times really tough?

Had the pleasure of dealing with an estate agent in the last couple of weeks – well, might have done had they [...]

10 Ways to Save Energy, well 9 really

There’s a focus at the moment on saving energy in the office and at home, and I’ve blogged about this before. Much [...]

The Hidden Side of Expensive Ireland

There’s a good article in todays Pricewatch from Conor Pope in the Irish Times – his blog version is here. Though, I’d [...]

3 Mobile are clowns

In my 3 Broadband post earlier this week, I mentioned my frequent issues with 3 Mobile in the past. It’s been nearly [...]

Why don’t Irish businesses try to keep their customers?

For years now it’s been my belief that Irish businesses treat all their customers on a “once 0ff” basis. Customers are screwed [...]

AIB confirms further theft of money from their customers

Allied Irish Banks has refunded €266,000 to 3,773 customers and apologises for stealing money from them. The reason this time was that [...]