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ESB have to pay back money they stole from customers

This story in todays Sunday Independent shows a positive side for one of our many (mostly useless) Irish regulators.

The story says that following a complaint from the newspaper, the energy regulator CER, has ordered the ESB to repay the money it stole from consumers via their overcharging scam for customers who have their bills estimated.

The story estimates that 100,000 consumers may have been impacted, with those overcharged by greater than €5 being repaid. Even assuming an average payment of say €7.50, this means the ESB taking a hit of €750,000. This is probably a low estimate given that one customer was refunded €800 last week.

This now means that nearly 1.5m Irish consumers have had nearly €113m stolen from them by Irish businesses since 2004.

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