I’ve had a clipping of a letter from the Metro newspaper with the above subject matter knocking about since it was published on December 14th. The text of the letter was as follows:
I have a question about Spar shops. On some of them there is a label at the entrance saying ‘The price you see is the price you pay’. And then, there’s no prices on the shelves. So why do the bouncers stop people trying to leave the shop with their free shopping?
Another one goes to Carphone Warehouse. I was looking for an mp3 phone for my wife. So I went to CW and asked the man there what size of memory card does such-and-such phone come with. He looked at me as if to say, ‘Why the hell would I know?’. I asked him if he could open the box and check but he said he couldn’t. I left.
To CW: Could you allow your employees to open the boxes from time to time please?
To all Irish: Why don’t you demand a quality of service for your money? Why?
Gniewor, by e-mail.
Does anyone have the answer as to why many of us are willing to accept shoddy customer service?