Therefore, I’d like to both slag off and praise National Irish Bank customer service at College Green (and just slag off the NIB telephone customer service).
On 4 occasions, twice by phone and twice calling into the branch, I tried to get a regular savings account set up and to have it associated with my current account in my internet banking set up.
On each occasion, including once by my “specialist advisor” I was told that I couldn’t do this either over the phone or in the branch. Their process meant that I would have to be sent out some paper forms to fill in from their operations centre, in Belfast I think. This documentation never ever arrived.
This afternoon I went into my branch again and asked the same question. “Certainly Sir” was the immediate response. Within 20 minutes, it was all done and I had a new savings account.
I expressed my gratitude to the very nice lady who’d helped me out. I also explained why I was so grateful given the previous fobbing offs I’d received. Poor lady didn’t know what to say, but managed a surprised sounding “thank you” as I left the branch.