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Good Customer Service – The Exception rather than the Rule

As a graduate of the University of Limerick, I had occasion this week to seek at very short notice a copy of my University transcript. Their website is very clear and helpful in explaining that such requests must be made in writing and must be accompanied by a €6 fee. I prepared my letter and cheque, and sent them off to Limerick.

However, given the short notice, and the urgency, I e-mailed the office concerned in the University and explained the situation and that the cheque was in the post. (It was, honest, I have the An Post receipt). Within just 2 ½ hours I received an e-mail back confirming that my transcript would be in the post the next morning.

It’s still amazing to me that I’m still surprised when I receive excellent customer service. As it’s not the norm in this country, it’s an unfortunate thing for all of us that the exception is getting good service, rather than it being the rule.

Good job University of Limerick.

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