That’s according to the News at One just now on RTE and their website. In accepting that they’d handled the situation very badly, Enda Corneile has confirmed that those who booked the cheap flights will be offered the flights that they thought they were buying – a standard ticket to the US.
Though, it now seems that some people still aren’t happy and are going to be demanding their business class seats. Mentioned on the askaboutmoney.com website, as well as a lady currently speaking on Joe Duffy on RTE.
The fall-out from this (if there is any at all) could be interesting. It is of great interest that a company felt that they could unilaterially break a contract like this in the first place, and that in doing so, there was only confusion as to what should or could happen next.
Shouldn’t we really have a consumer rights and legislative position in this country where if a company tries this in the future that it’s immediately known who the consumers impacted should go to for help (rather than just getting verbal platitudes and committments to publishing a press release)?