Customer Service in Ireland – Sad state of affairs

Letter from Irish Times last week, available here with subscription:

Madam, – Having booked to fly from Dublin to Exeter last weekend with Flybe to see a close relative currently undergoing chemotherapy, we had to cancel our trip after my wife contracted a severe flu. When we phoned Flybe, their representative sympathised with our plight and immediately offered to change the ticket date, without any penalty or charge.

Is it not sad that a simple courtesy which one would have taken for granted a few years ago should now merit a letter to a national newspaper? – Yours, etc,

MARK ARMSTRONG, Goatstown, Dublin 14.

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