IPSO misled consumers during credit card skimming fiasco

Back towards the end of August, I wondered what particular data protection regulations were being invoked by the Irish Payment Services Organisation (IPSO) following a number of credit card skimming incidents in the country. Data protection rules were used as the reason IPSO, nor the credit card providers, could not reveal the names of businesses targeted by scammers who installed bogus credit card terminals in a number of shops around the country.

As it turns out, IPSO were misleading Irish consumers. I have had this confirmed by the Data Protection Commissioners (DPC) office. There are no data protection regulations that would prevent the publication of the names of the impacted shops – unless the shops were sole traders, which the DPC doesn’t believe isn’t the case in any of the businesses impacted recently.

I guess that this deception was primarily intended to protect the names of the idiotic shop owners and credit card providers, and their businesses, who were caught out by this scam – at the expense of protecting the consumer. I can only guess here because IPSO did not respond to 4 e-mail requests for information on this issue over the past couple of weeks.

What should have happened here was that the names of the impacted shops should have been published immediately to allow consumers check their credit card accounts, and take precautions to ensure that they weren’t scammed. Instead, the whole country was left wondering if they could have been impacted.

What should also happen now, is that the organisation that allegedly “aims to defend consumer interests and to embed a robust consumer culture in Ireland”, the National Consumer Agency, should follow up on this with IPSO and the banks to ensure that this misleading of consumers doesn’t happen again.

Well, that’s what should happen, but what are the chances the fuckers* will do anything?

 

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Trackbacks/Pingbacks:

  1. ValueIreland.com - Irelands Only Truly Independent Consumer Watchdog - November 10, 2008

    [...] follow up with the credit card section to get that information. Hopefully, I won’t get the IPSO standard “data protection” response that they can’t give me that [...]

  2. » What happens when your credit card is put “at risk”? - ValueIreland.com : Irelands Only Truly Independent Consumer Watchdog - February 20, 2009

    [...] card was skimmed. This is because AIB and the Irish Payments Service Organisation (IPSO) will lie to him and tell him that it’s against Data Protection regulations to reveal where the card was skimmed. There are no such regualtions, and this like is only intended [...]

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