October 31, 2008
In the background, we’re working on a new www.ValueIreland.com site which will incorporate both the original site and this blog.
All going well, this new site should be available by the end of next week - November 9th. All our articles will be republished and made available again in the new website.
October 31, 2008
Every consumer’s personal circumstances can be diverse, it’s critical to review all the specifics of your situation before making a choice about whether or not to buy certain types of insurance. It’s vital to evaluate the risk against the actual cost you’re actually paying for the protection.
These are Top Tips to make you think - not necessarily act. We’re not advising that you cancel any of the following types of insurance. You should study your own circumstances, carry out more detailed research, and then make your decision. Get professional advice if necessary.
Extended Product Warranties - These “extended warranties” are usually worth skipping. A service contract is simply a promise to perform or pay for certain repairs or services. Service contracts often duplicate what’s provided in the standard warranty you get with a car or an appliance. Read your regular warranty carefully. Then compare it to the service contract. Sometimes, you can purchase service contracts later, when the original warranty expires.
Extra policies for specific items – These items may include portable items, normally stored in your house such as jewellery, bicycles or laptop computers. Buying separate policies to cover such things may not be your best choice. While some policies provide added liability coverage and other features, check out if supplemental coverage is already available through your existing home insurance policy. A major reason is cost. Think of it as buying in bulk. When you add a “rider” to an existing policy, it usually costs less than trying to buy a whole new policy. Also, many of these “things that move” are already covered by your home insurance, albeit at less-than-ideal levels.
Insurance on items on items you’ve just purchased – We’ve all experienced the situation where you’ve just bought a TV, a mobile phone, a PDA or other small electronics equipment, and you’re offered insurance by the kind sales people. I’ve experienced a situation where someone’s told me that the item is prone to breaking and that I’d be better off insuring it – I canceled my purchase immediately instead. You don’t need this insurance – the manufacturers warranty will cover the item breaking, and your home insurance will cover it in your home.
Loan Protection Insurance – This insurance is often pushed on consumers when taking out a loan. The most important thing to remember about credit insurance is that a lender cannot make you buy it. This insurance is for a situation where the policy will pay the lender if you can’t. So why would you want to pass on credit insurance? Consider the likelihood of you not being able to pay, and if you were to lose your regular income? And in such a situation, how likely is it that you won’t quickly find a new job? How much long term savings do you have that you could dip into for a short period if absolutely necessary? There are more sensible and cheaper alternatives than taking out this kind of insurance.
Credit Card Payment Protection Insurance – Similar to Loan Protection Insurance above – evaluate the risk of you being unable to pay your debts at all in the future.
Mortgage protection insurance - It’s more expensive than it’s worth. Besides, you could do better with another policy - one that you might already have. These policies are designed to make your mortgage payments if you die or become disabled. If you’re worried about burdening your heirs with mortgage payments, you’d be better off buying straight life insurance. Adding onto your existing life insurance policy is less expensive than mortgage life.
Health Insurance – In 2006, Brendan Burgess of AskAboutMoney.com, in an article about insurance you might not need, that “you should not take out health insurance if you’re healthy - a young, fit non-smoker, for example. If you’re an older person, and a smoker with a medical history, you should probably take out health insurance, because it’s the same price.” Mr. Burgess added “There’s also this stupid element where the health insurer pays your doctors’ bills. You shouldn’t insure for routine expenses that might be €50 to €250 in a year, but are unlikely to be above that.” The insurance premium may quite likely be more than the benefit you receive.
Additional Extras when Hiring a Car - When you rent a car, you’re going to be offered additional insurance, and it’s not cheap. But does your own car insurance cover you for driving other cars anyway? If you’ve booked by credit card, will the sometimes automatic insurance provided by your card provider provide you cover instead?
Life insurance – Do you have any dependants? Life insurance is money that goes to people who count on your income. If you’re single with no kids, you probably don’t need life insurance. If your spouse is employed and can support himself or herself, you probably don’t need it.
AA or RAC Membership – This is insurance really against your car breaking down. But check your car insurance policy – most companies now include breakdown cover as part of the overall insurance package they give you.
Pet Insurance – I know, I know. But really, think about it.
October 30, 2008
That’s right - 8 ordinary members of the Association showed for the AGM - a number which I heard described as a “good turnout”.
That’s only 8 out of the 5,500 or 8,000 members – depending on who you speak to. That’s only a single member more than quorum. Up until a few minutes before 1pm, even achieving quorum was looking unlikely.
I’ll provide more updates on what happened over the coming days (especially since there were no journalists present), but I did get an answer on the membership numbers discrepancy. The true number of paying members is actually closer to 4,000 than 5,500 and a far cry from 8,000.
However, the reason that 8,000 members is quoted is ingenious.
Here’s how it works! For every class, in every school that has a schools subscription, the CAI assumes that that’s actually 20 extra association members. So, take as an example a school that has 15 classes and pays its €140 in membership. The CAI actually increases their membership by 300 rather than just the 1.
Or by 300 “potential” members as the Chief Executive described the school kids today!
Disclaimer: I am a member, council and executive member of the Consumers Association of Ireland and all this was news to me today.
October 27, 2008
This coming Thursday is the AGM of the Consumer Association of Ireland, so I’m providing a few questions for its members to ask the board at the meeting in the Burlington Hotel at 1pm.
What do members actually get for their annual subscription of €96 per year?
- Members receive a magazine which effectively costs €8 per month – twice the cost of the Eddie Hobbs’ “You and Your Money” magazine. Is that it? Are there any other benefits available from being an association member?
- The aim of the Association is “To independently protect, promote and represent the interests of consumers”. Where is the primary focus of effort and time of the Association staff and Board – is it on consumers in general (non-members) or on the interests of the Associations members paying their €96 per year?
- Is it 5,500? (Based on published accounts for the year ended May 31 2008, membership income was €518,165 which indicated a membership of approximately 5,500. Given that corporate and other membership is available at a higher fee, the actual membership is possibly lower than that).
- Or is it 8000? (According to James Doorley, Chairman of the CAI, in the Sunday Business Post, in December 2007).
- What is the rate of membership growth over the past 1, 3 and 5 years? How much was spent on marketing in each of those time periods?
A disclaimer – I am a member and a director of the Consumer Association of Ireland, but other members may have better success than me in finding out the answers.
October 24, 2008
Just a couple of short points before the long weekend.
- Firstly, as well as Dunnes Stores and Centra stores, apparently Superquinn also provide a breakdown on their shopping receipts of how much you spent on Irish made products.
- Have you seen the price of the “Premium Club” membership for the new O2 venue? €1,500 gets you two free tickets, access to a bar, special seats and even a membership card. Cool! I suppose it does have the benefit of getting you tickets for sold out concerts. Still, a bit steep! And still no sign of the special ticketing arrangements for O2 customers.
- I’m checking out two sites that were sent my way recently. Anyone seen them, or used them? QuoteClub.ie and SeatWave.com. All feedback and comments welcome.
- A great post from Frugal Ireland on how to indulge your bookworming without doing much damage to your wallet.
- Great article today in the Irish Independent by Carissa Casey - Don’t be afraid to haggle and get a price that’s right. Worth a read!
Have a great weekend!
October 24, 2008
It took us multiple unanswered e-mails and eventually the submission of a Freedom of Information request to the NRA, but our SayNoTo1890.com website finally got a geographical alternative for the eFlow customer service number 1890 50 10 50.
- eFlow Customer Service 1890 50 10 50 - Call 01 6602511 and select the eFlow call centre option
October 23, 2008
If someone has a bad experience the second time around, I wonder would the original and new poor reviews be still left up on the site. Presumably such a scenario would be even more damning for the restaurant.
How? Let’s assume a scenario where someon had a bad experience in a hotel / restaurant. That person then complained to said hotel / restaurant and was offered a complimentary nights’ bed and breakfast at a point in time when they claimed that the problems would be resolved.
You would expect then that whenever that person was to book their nights accommodation that said hotel / restaurant would be prepared – they’d know that the person was coming and would be able to ensure that none of the original problems happened again. Sort of like a restaurant being tipped off that a restaurant reviewer was on their way. I don’t necessarily agree with this as such extra special service and quality should be standard for all guests.
It’d almost be like bribing someone with extra special service and quality in order to get them to change their minds about the original poor review and to think better about the place second time around.
What should that person then think if their second experience was the same, if not a little worse, than first time around? How should they feel when, despite the fact that the hotel knows that person is arriving and getting the night for free because of a poor experience last time around, they still put that person in the same room that they’d a problem with last time around, and hadn’t changed a single aspect of their customer service experience that was so poor first time around?
You’d just give up, wouldn’t you? The hotel asked for a chance to improve things, which they were given, and yet they’re no better than they were the first time around. How much do they really care about their regular customers when they can’t properly treat someone they know is watching them really carefully?
It’d almost be like recognising the restaurant critic coming in the door, kicking him in the nuts, and feeding him with last nights slops and leftovers. Take a bow Breaffy House Resort, Castlebar, Co. Mayo.
October 21, 2008
These claims were rejected by a menupages.ie member of staff saying that the negative reviews were taken down temporarily until the dissatisfied customers were offered a free meal at the restaurant in order to see if their minds could be changed.
This reasoning was rejected by one particular poster, who following a query to menupages.ie was told that the bad report was taken down - suspected to have been at the request of the restaurant, while the free meal was subsequently only offered following the complaint rather than being normal procedures as maintained by the menupages.ie staff member.
Indeed, no other posters who had negative posts taken down came forward to confirm that they had been offered a free meal pending reinstatement of their post, and since more issues were raised, there has been no further sign of the menupages.ie staff member.
While registration on menupages.ie is free to all restaurants, it appears that the reviews removed in these cases were reviews of “premium” or special restaurants who pay a subscription or advertising for a special position on the menupages.ie site.
This certainly puts into question the integrity of a consumer review based website that accepts advertising and then controls content on the basis of the wishes of those advertisers – even if only temporarily as claimed.
This was a major difficulty faced by ValueIreland.com in the early days when we provided a forum for users to provide positive and negative feedback on Irish business providers. While we would have loved a consistent stream of income, we believed that we could not hold our truly independent position if we were receiving any money from anyone.
October 21, 2008
- Why am I being charged so much, and who keeps allowing the suppliers increase their prices?
- Why isn’t there any competition in the gas or electricity markets?
It’s nearly 4 years now since the electricity market was deregulated for domestic electricity supply. And unfortunately, there’s still no competition for the ESB - our research done in 2005 is still valid today with very little need for updates (unfortunately).
October 21, 2008
It was pointed out to me that the NCA have recently actually prosecuted and fined publicans for selling watered down vodka.
As reported at the start of October, a publican in Kilkenny was convicted and fined €2,500 (with €1,000 in costs charged also) for the offence of selling watered down vodka following a complaint from a member of the public.
I stand corrected.
A publican sells a watered down vodka for €3 or €4 to a consumer and is convicted and has to pay over €3,500 to the NCA. But a car dealer sells a clocked car for possibly upwards on 1,000 times the cost of a vodka, but that rip off car dealer gets away with promising to be a good boy in future.
Did someone say useless pointless regulator? Maybe I wasn’t so wrong after all?
