Here is something to watch out for if you are supposed to be only receiving online bills, and not their paper bills. I checked my bill yesterday as it seemed a little higher than normal.
And it was, because O2 were charging me €1.50 to receive a paper bill even though my account was set up as a paperless bill account and I hadn’t actually received any paper bills.
When I rang up, they quickly refunded me my money without a problem.
So, check your O2 account online if you’re a paperless bill account to make sure they have started to apply this paper bill fee to your account. It’ll be easier get the refund applied to your account before you actually pay it rather than trying to get back money you’ve already paid.
If you’ve found that you too have been charged this fee, come back here and let us know.