Why good customer service is a must!

You’re out for dinner, 4 of you. You have two main courses that are inedible and two that are perfect and beautiful. And you rate the restaurant 20/22. A 90% rating when surely you should give it no more than 50% given how the food went.

Well, you could have experienced excellent customer service and had your issues responded to properly and promptly by the restaurant staff as soon as you’d raised them.

So was the experience of Paulo Tullio in the Il Veliero Italian restaurant in Waterford.

One might say that he would have received better customer service anyway, given who he is and what he does, but here’s hoping they treat all their customers just as well.


3 Responses to Why good customer service is a must!

  1. Serial Complainer January 12, 2009 at 22:01 #

    Eh not quite. “20/22” is the street address, not the rating – see http://www.ireland-guide.com/establishment/il_veliero.4046.html

  2. valueireland January 12, 2009 at 23:16 #

    @Serial – Ooops, thanks for pointing that out. I suppose the gist of my comment still stands, if not the specifics.

  3. M Gaynor January 22, 2009 at 17:46 #

    Very much like your site valueireland. Very relevant to today and especially like your articles on customer service. Keep it coming, and would like if you could be one of the private reviewers on our closed alpha rantorrave.com in Feb. Let me know

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