You’re out for dinner, 4 of you. You have two main courses that are inedible and two that are perfect and beautiful. And you rate the restaurant 20/22. A 90% rating when surely you should give it no more than 50% given how the food went.
Well, you could have experienced excellent customer service and had your issues responded to properly and promptly by the restaurant staff as soon as you’d raised them.
So was the experience of Paulo Tullio in the Il Veliero Italian restaurant in Waterford.
One might say that he would have received better customer service anyway, given who he is and what he does, but here’s hoping they treat all their customers just as well.