I meant to write about this last week, but it’s been a busy enough week. I received my monthly text message from O2 informing me that my bill was available online, so I went in and had a check.
I ended up having to ring them again to get a refund as this time they were charging me 32c for text messages I sent to a mate in Limerick that should have come from my monthly bundle. The reason for the charge was that their system recognised the messages as being roaming texts. Roaming when I was in Dublin and he was in Limerick. I don’t think so!
Now, I will admit, I rang to get a refund of 64c on my bill. Not a whole lot, I accept.
Then again, it’s the principle of the thing. That’s my money, and not theirs. And you could look at it in another way – practice!
Many people are too shy to ring up businesses to complain, no matter what the problem might be. Calling up for small simple things like O2 overcharging on two text messages can be great practice for when you might have to ring up someone else to get a larger amount of money refunded at a later time.
So, two things for now:
- Check your O2 bill to make sure you haven’t been charged for roaming text messages when you haven’t actually left the country.
- No matter how much money is involved, if you’ve been overcharged anywhere, complain. That counts for being short changed as well. Consider it good practice for when it might really matter.