I wrote this post yesterday about a readers problems with Setanta Sports and their customer service (a little unfairly in my opinion).
One thing that did come to mind though was the fact that the reader had e-mailed customer service multiple times, but didn’t appear to have rung them at all.
While we all use e-mails in our day to day lives now, and many of us have jobs that involve responding to e-mails in a timely manner, many companies still don’t treat e-mail in the same way.
Obviously, Setanta Sports are one of those companies. As much as we’d wish that companies use e-mail the way the rest of us do, they don’t and we should expect to get responses all the time.
So, if you don’t receive a response to maybe one or two e-mails to a companies customer service e-mail address, then give them a ring as well.