Last week, I wrote this post “How long is my purchase guaranteed for? 1 Year? 2 Years?” where I advised that European legislation now meant that in some situations, consumers could expect their consumer rights to last 2 years rather than the 1 year we mostly expect.
I received a follow up e-mail from the original reader which provided further information, and while my advice still stands, their situation is actually now somewhat different.
They bought the Sony Playstation in question from Virgin Megastores which since went out of business. It’s something we should all remember, but when we buy items from a retailer, our contract is with them and not the manufacturer of the item.
So, in this readers case, as Virgin Megastore went out of business, they were simply out of luck and there was no grounds for them to have their rights enforced.
The reader had contacted Sony directly and attempted to have their European 2 year rights enforced, but as Sony correctly pointed out, that 2 year period is only enforceable on the retailer, not the manufacturer.