Recently, I asked the question here as to whether Irish consumers should expect a better level of consumer advocacy and protection than is currently provided by either the Consumers Association of Ireland, the National Consumer Agency or other consumer related agencies, quangos and other supposedly responsible organisations.
In the past few days, on a slightly related note, we’ve also seen a number of calls for retail or grocery ombudsman. Whether or not this would add to the protection provided to the consumer, or would just become another useless quango organisation set up to give the impression of something being done, but actually isn’t, remains to be seen. My two (initial) cents is that it’s a ridiculous idea based on what I’m seeing proposed at the moment but I’ll come back to that in the coming days.
Maybe the solution to all our consumer woes here in Ireland can be seen in the framework currently being proposed in the UK where there are moves afoot to provide what’s being called a “consumer tsar”?
According to an article in The Guardian, National consumer champion to help people get their money back , the British consumer will benefit from a proposal that:
A high-profile national “consumer champion” is to be appointed by the government to help people get their money back when things go wrong and fight for redress over personal finance problems such as unauthorised overdraft charges.
Whilest this proposal is amongst a raft of other consumer related legislation being proposed to help out the British consumer, this particular proposal interestingly came about:
After recognising the valuable role of newspapers’ own consumer champions in exposing bad practice by financial companies and publicising key issues of consumer concern, the government is to appoint a new “consumer advocate”.
A key feature of this proposal is that the consumer be educated to help them fight for their rights and to get their own money back. Though, as pointed out by the Guardian Money Blog, maybe it’s the businesses that are screwing the customers who need to be educated rather than the consumer. As I’ve found with many of the e-mails I receive at ValueIreland.com, Irish consumers know their rights and what they’re entitled to in many cases, but they just struggle to get them from many businesses.
By the sounds of things, what’s being proposed in the UK is almost an institutionalisation of the BBC Watchdog programme – a high profile consumer advocate taking on big business on behalf of consumers.
Would this work in Ireland? In name at least, it does sound like the “Consumer Rights Enforcer” that was proposed some years ago by Fine Gael. (Though, upon reading that legislation proposed, that role proposed by FG was no more than the National Consumer Agency with a different name but appointed in a different way).
On the basis that, as I have opined many times here already, consumer advocacy and protection in Ireland needs to be completely shaken up in order to truly advance the cause of the Irish consumer, and not the vested interests supposedly protecting them, then maybe a well thought out position such as this could work here.
What do you think? Who could do this – Eddie Hobbs? Or based on the journalistic slant of the UK proposal, how about Charlie Weston? Or Conor Pope?