Ryanair describes itself as “the worlds favourite airline” in its press releases. It frequently provides the cheapest fares on its routes compared to its competition.
Yet many people seem to feel that the customer service at Ryanair is pretty bad. There are definitely more e-mails to ValueIreland.com about Ryanair than any other company in Ireland.
If this is the case, why do nearly 6 times more of us fly with Ryanair than flies with Aer Lingus for example?