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Pop Quiz: Why do you fly Ryanair?

Ryanair describes itself as “the worlds favourite airline” in its press releases. It frequently provides the cheapest fares on its routes compared to its competition.

Yet many people seem to feel that the customer service at Ryanair is pretty bad. There are definitely more e-mails to ValueIreland.com about Ryanair than any other company in Ireland.

If this is the case, why do nearly 6 times more of us fly with Ryanair than flies with Aer Lingus for example?

9 comments On Pop Quiz: Why do you fly Ryanair?

  • No nonsense. Ryan Air does what it says on the tin. No more, no less. They don’t pretend to be anything but a profit making company.

    Refreshing in a world of companies trying to be your friend or trying to sell you the idea that their product will make you happy/rich/sexy.

  • Cheap and efficient. They’ve transformed air travel. So, you don’t get a free sandwich or newspaper, but now the flight costs €10 instead of €250. Their planes aren’t making money of they’re on the ground, so they have fast turnaround and make sure they’re on time, as they’re losing money otherwise. I know they have a bad reputation if things go wrong, but I’ve never had a bad experience with them, and have never had a serious delay in all my years of flying with them.

  • Brian Christensen

    Agree with Paul. They are more punctual and generally cheaper than Aer Lingus.

    You know what you get at the outset, bad customer service included, but if you have the experience of flying with them you will know certain ways around their clauses (bag limits etc.).

  • Simple – they’re cheap. Rude, yes, and hopeless at dealing with unexpected delays, etc. But without them I wouldn’t be able to afford to travel nearly as much as I do.

  • Convenient times, good price.

    I’ll avoid them if possible though. 10 or 20 quid in the difference and I’ll fly with a competitor.

  • I have to assume it is price only, but I had to use them once and I found them very expensive. If I can avoid them I do. I am old! as Judge Judy would say, and past running to grab a seat on a plane that I have paid for anyway. Seeing as how it would be ‘no skin off their nose’ as people have to check themselves in, I cannot for the life of me understand why the people cannot choose their own seat. I will always pay more to another airline if the destination is served.
    The terms Rude, Hostile, Grim, cheerless, grasping, faceless, that is what the label says to me.

  • If ryanair charge for excess baggage weight, then should they not have a certificate of calibration on their scales?

  • You get what you pay for, my only real gripe is not being able to choose a seat and the feeling of panic this induces at boarding.

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