In some recent reading, I came across different writers stating their aims, or those of their group, organisation, or campaign, in the form of a manifesto. From Wikipedia:
A manifesto is a published verbal declaration of the intentions, motives, or views of the issuer, be it an individual, group, political party or government. A manifesto usually accepts a previously published opinion or public consensus and/or promotes a new idea with prescriptive notions for carrying out changes the author believes should be made. It often is political or artistic in nature, but may present an individual’s life stance.
I thought it might be fun to put together a “consumer manifesto” – a declaration of the intentions, beliefs and demands that would represent Irish consumers in 2013.
I’m definitely not talking “Communist Manifesto” here, but more something that would set out in clear and concise language what is that Irish consumers want, how we will behave, and what we expect in return from business and government. Even though we have the Consumers Association of Ireland (assuming it survives insolvency), and the National Consumer Agency (the government quango), no one is really standing up and putting forward a strong defense and advocacy for Irish consumers.
I’m still doing a little research on what such a “consumer manifesto” might contain – though, my first draft might need a bit of changing:
If you provide us with what we ask for at a fair price, with acceptable quality and service with a smile, we’ll pay you what you ask, on time, and we’ll thank you kindly and move on.
If things go wrong, we’ll politely ask your help, so we’d like you to sort things out as quickly as possible.
And assuming we’re straight with you, please don’t always be sneakily trying to get one over on us.
What do you think? Should anything else be included?