Consumer Rights

How (not) to complain – some good tips from HBR

It’s a little while ago, but I loved these tips from the Harvard Business Review on how not to complain. In the [...]

Fianna Fail & Consumer Protection – “more image than reality”

In recent days, the chairman of the Consumers Association of Ireland, James Doorley, has been critical of the proposal by the Department [...]

Readers E-mail – Is this a scam website? What can I do?

This e-mail came through from a ValueIreland.com reader recently. For the moment, I’m going to blank out the company name as I [...]

Business owners – know when to give up on customers?

I wrote on Monday about how to complain effectively as a consumer when we’re dealing with a business that we feel has [...]

What are my rights when my computer software isn’t working?

This e-mail came through from a ValueIreland.com reader who had some computer problems. Hi,i bought a computer from the store 7 months [...]

Make your Manky nominations for shoddy Irish products and services

Recently, I wrote about the Australian Consumer Choice Shonky awards. In the absence of anything similar here in Ireland, I thought we [...]

Make your Manky nominations for shoddy Irish products and services

Yesterday, I wrote about the Australian Consumer Choice Shonky awards. In the absence of anything similar here in Ireland, I thought we [...]

Australian Consumer Organisation awards “Shonkys” for substandard products

Every year, the Australian consumer organisation, Consumer Choice, awards what they call their Shonky Awards. A Shonky is awarded to companies who [...]

O2 Grafton Street – 60 minutes for a 10 minute transaction

Recently, I spent nearly an hour in one of the infamous O2 stores on Grafton Street in Dublin. My Nokia E51 had [...]

What’s the “Consumer Consultative Panel” doing these days?

Short answer – not a whole lot. During the course of the meltdown in the Irish banking system last year and the [...]