Customer Service
Telling your clients from hell to take a hike
Back in April, I wrote a post Business owners – know when to give up on customers? where I question whether or [...]
emailtheceo.ie – relevant thoughts from Seth Godin
Last year I thought it’d be a good idea to start to gather a listing of e-mail addresses for senior managers and [...]
How (not) to complain – some good tips from HBR
It’s a little while ago, but I loved these tips from the Harvard Business Review on how not to complain. In the [...]
Business owners – know when to give up on customers?
I wrote on Monday about how to complain effectively as a consumer when we’re dealing with a business that we feel has [...]
What can I do about pubs changing their prices?
An e-mail came through from a ValueIreland.com reader recently, where the answer is very simple to the one that I gave to [...]
O2 Grafton Street – 60 minutes for a 10 minute transaction
Recently, I spent nearly an hour in one of the infamous O2 stores on Grafton Street in Dublin. My Nokia E51 had [...]
What garages are doing to get customers in the door
Talking to a colleague of mine during the week, he had a story that made him pretty angry the previous weekend. He’s [...]
emailtheceo.ie – privacy guaranteed
Following on from this mornings post, I thought it worth a mention – if you do send me in the contact details [...]
