Welcome to ValueIreland.com. If you're new here, you may want to subscribe to my RSS feed.

Recently, Q3 2009, I’ve written a bit about the usefulness a listing of e-mail addresses for CEOs of Irish companies would be for Irish consumers.

Do you have the e-mail address for any CEOs or senior management for Irish companies that you’d like to share with the readers of ValueIreland.com?

I’d like to create and maintain a listing of these contact details so that whenever you come to the end of the line with a companies customer support process, or if you’re being fobbed off, or being sent around the houses trying to get things sorted, then you can just take your issue to the top.

This will potentially have two effects. Firstly, you may get a renewed focus on your problem if the CEO actually follows up on your e-mail, and secondly, if these e-mails become frequent enough, they may actually realise that they’re running a shoddy service for consumers, thereby giving them the opportunity to do something about it.

So, if you have these contact details, you can pass them on to me here via the Contact Page, and I’ll make them available for any Irish consumers that want (or need) to contact them to escalate any customer support issues.

However, a few words of warning.

As I mentioned in my original post, e-mailing the CEO or senior management of a company should be treated as the very last resort for the frustrated consumer. Overuse of these contact details will lessen the impact that it might have over the longer term.
And if you are writing an e-mail to one of these people, please take note of the following few suggestions on what you put in your e-mail:

• You must be polite in your correspondance
• These are (mostly) busy people, so you must be clear and get to the point quickly
• Explain exactly what they can do to resolve the problem for you
• Have account numbers available, and any customer complaint references also
• Give them a date by which time you expect a response.
• And insist that they respond rather than fobbing you off back to the customer service people.