2004 June – Vodafone

22,000 Customers

€147,000 Impact

Vodafone admits customers were overcharged

Vodafone has told ComReg, the Communications Regulation authority, that it had overcharged around 1% of its 1.8m customers.

This is the second time in recent weeks where users have been let down by shortcomings in billing systems within the mobile sector after it emerged that O2  had also overcharged some customers.

The mobile phone company admits overcharging 22,000 customers a total of €147,000 through exaggerated roaming charges – applied to people who used their phone while traveling abroad.

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