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2009 April – Vodafone

100,000 Customers

€900,000 Impact

Vodafone to refund customers €900,000 after error

According to the Irish Independent, Vodafone has overcharged 100,000 of their bill-pay customers by upwards on €900,000. For about 60% of those impacted, the refund will be about €6.

In a perfect example of the need to check your bills, even online bills which many Vodafone bill-pay customers will have, this issue was only identified after a Vodafone customer checked their bill after seeing unusually high charges and contacted the company.

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