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The
Price is Not Right
Tired of excessively high prices? Well, the onus is now on the shopper
to help get those prices down! Nicole Buckler investigates.
The Irish Entrepreneur, March 2004 edition
It is now a well known fact that Irish consumers are
paying way too much for what we are purchasing. Buy why is this? Many
punters will argue that competition has not been allowed to flourish
effectively here, and to some extent, that plays a factor. But let's
pretend for a minute that competition in Ireland is effective enough and
that as a general rule, it works to keep prices in check. This would
work on the premise that if we all shopped around in many places, and
consistently bought the cheapest item, that competitors would also
reduce their prices to stay in the game. But this is not the case at
all., simply because Irish people are not shopping around" What is it
about our attitudes towards shopping that we don't do this? This is very
much contributing to prices staying manically high. We aren't forcing
retailers and service providers to compete on a price basis. Are we
lazy? Are we rushed? Are we drunk? What's going on?
Says Dave Wall of RipOffIreland.Org, "Prices are high
because of peoples reluctance to shop around. I no longer buy certain
items on the high street and use the internet when possible. If people
were more aware of the savings to be made from shopping around then
competition would actually work. For example, in Blanchardstown Shopping
Centre, there are many shops selling Playstation games, two of which are
across from each other and one is more expensive than the other. If
people stopped buying games from the more expensive store then they
would be forced into reducing their prices. But, Irish people seem
afraid of shopping around."
This desire on our part as consumers to buy the first
thing we see prompted the Director of Consumer Affairs, Carmel Foley, to
launch a campaign to increase price awareness last November. Said Foley,
"The main message of the campaign is that 'Price Awareness Pays'. We
want to remind consumers that they can save money by comparing prices
and by having a greater regard to price when choosing goods and
services. As consumers we do have choices and we can make a real
difference by taking a pro-active approach. Surveys consistently show a
spread of prices. We want to encourage consumers to question how much
they pay for everyday goods and services, then to question whether or
not they are getting value for their money".
Even the Tanaiste and Minister for Enterprise, Trade
and Employment, Mary Harney, has been banging on about shopping around.
She said that consumers have a role to play in ensuring effective
competition by shopping around and seeking the best value for the
products or services which they require.
Lecturer in Entrepreneurship at DIT, Dr Tom Cooney,
says that there is merit to the argument that Irish people are reluctant
to shop around and simply buy the first thing that they see. "This
certainly has been true in recent years with people having higher
disposable incomes, but less time. People believe that it is easy to
save time by picking up the first item that fits their need, since if it
doesn't suit, they can always buy something else tomorrow when they have
more time. This would not have happened before the mid-nineties when
money was less plentiful. It could also be argued that people behave in
this way because they are lazy and they do not go to the trouble of
spending time planning their purchase and looking at alternative
options. Another argument regarding this behaviour is that it is much
more likely to be found in men who are generally considered to be
functional shoppers. However, I do not believe that Irish people are
much different from other nationalities of similar wealth, but we are
merely following the global trend towards convenience and instant
gratification. Because Irish people are less willing to shop around they
have to pay more for the product/service. Your are not in a position to
bargain or search for alternatives if you need it now. We justify this
expense by believing the marketing spiel that there is a perfect
correlation between price and quality, and that 'you get what you pay
for'. But this practice is also driven by personal insecurity, as with
increased wealth some people have developed a need to display it by
purchasing expensive branded products when better, but less visible,
options are frequently available. Again, this behaviour is not peculiar
to Ireland."
TIPS FOR SHOPPING AROUND
According to Diarmuid MacShane of Value Ireland
(www.valueireland.com), here
are a couple of suggestions about how we can shop even smarter in order
to save our hard earned money, and beat the rip off prices.
Click here to read the original page with these Tips for Shopping
Around.
WHY AREN'T IRISH PEOPLE SHOPPING AROUND?
The Irish Entrepreneur speaks to Diarmuid MacShane of
www.valueireland.com.
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Convenience, and inertia - There may be a case for
saying that people will always just stick with what their used to -
their local shop, petrol station, pub or supermarket. They've gone
their for years, and why would they change now. Most likely they know
the owners, or their parents used to, and you can't really complain
about prices to people that you know. "Sure, aren't they only trying
to make a living as well".
Goods being purchased - I think I can speak for
guys particularly here when I say that once you find something that
works and you know it, and like it, either with regards to food,
clothing, beer, toiletry products etc, you're more likely to just keep
on buying it because it makes shopping easier, and faster. For
example, listening to the radio recently, a DJ said that he had 7
pairs of the same jeans, 5 blue pairs and 2 black pairs. Saves him
trying on anything else - no comment about price at all. Similarly,
having worked in the States on several occasions, there was always a
case for making sure I stocked up on Lynx deodorant etc prior to
leaving, both for myself and for mates over there - better ship over a
dozen flammable containers than try out a deodorant you don't know.
Shopping "snobbery" - I think this is becoming
particularly relevant here in Ireland at the moment, though probably
on a more subtle level than I experienced while living in the UK. For
example, people may only ever feel "comfortable" seen shopping in
Superquinn, or Tesco, and definitely wouldn't be seen shopping in Aldi
or Lidl. In the UK, it was the difference between shopping in Waitrose
or Safeway. That said, it's also the case that the location of a
particular outlet of a supermarket will determine whether people would
be seen shopping there also. There are some good examples in Dublin.
"Impulse Purchases" - I'm coming to the conclusion
that this is a major aspect of shopping where consumers are getting
ripped off, and retailers can, in a sense, see us coming. All
consumers have two options when out shopping - in particular for
non-food items. Firstly, buy something right now and rip the packaging
off on the way home in the car and trying something out as soon as you
get home. Or secondly, check out the price in the shop you see an
item. Maybe check out a couple of other shops, or similar items
elsewhere. Then come home, check out alternatives on the web, maybe
read up on the item in a couple of magazines, decide on the best model
for money you're willing to purchase, and then go out (or log on) and
buy the item you want. I think you'll find that the majority of people
will just go for what they see first time their out.
Something that we did raise here would be a kind of
"inferiority complex" on the part of Irish consumers. Maybe not the
best way to put it, but an explaination.
For many many years, Irish people didn't have the affluence they have
today. They had little money, and had little scope on
non-discretionary items. The necessities were all that could be
purchased, and the luxuries (whatever they may be), could only be
looked at longingly. For the current working generation (20's & 30's),
this would have been the weekly experience when out shopping with the
mother.
Now, however, with so much money around, there could be seen to be an
attitude of "I have the money now, and I'll spend it on whatever damn
stuff I want - wasn't I deprived when I was growing up, and now that I
have the money, I'll look after myself".
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