March, 2004

We stumbled across this gem of a web site whilst researching our "Attitudes" feature. This is a fantastic resource for anyone hacked off at poor product quality and at high prices in Ireland.

This site gives Irish people tips on how to respectfully complain effectively to business owners about faulty products, and how also to commend business owners who offer good products and services.

If you own a business, it will give you inspiration to excel in the areas of customer service and product quality, and give you ideas as to how you can deal effectively with genuine customer complaints about products.

There's lots to read, and you can use it as a barometer to test the attitudes of the Irish shopping public.