Twitter was abuzz last week of news that the company behind the 11850 directory enquiries service 11850 was closing down its Irish base with the loss of 78 jobs and moving them to the Philippines.
The story was covered last Thursday in the Irish Independent – Directory firm 11850 outsources 78 jobs to Asia. According to Twitter sources, the company behind 11850 is actually American, and it seems they’re turning to their global network for cheaper resources:
“Inevitably, the economic downturn has taken its toll on consumer and business spending, resulting in a decline in call volumes as a whole to all the 118 services.
“As a result, action is required to ensure the future delivery of services, and 11850 is fortunate to be able to draw on its global resources to meet that important objective and licence commitment.
The move to the Philippines did prompt some questioning as to how the new 11850 operators might be able to handle uniquely Irish names and place names. I wonder will they do as some British companies did when outsourcing jobs to India and bring the employees to the UK for some “immersion” training, and then make them watch Emmerdale, Coronation Street and Eastenders when they went back home.
Some people on Twitter also suggested that they would begin boycotting the 11850 service because of this move costing Irish jobs.
Boycotting is good! To be honest, we’re not good in Ireland at boycotting those companies that screw consumer around – how many people are still customers of the big banks despite everything they’ve done.
But would you be out of pocket if you stopped using 11850 and used another of the 118* services?
Back in 2008 I did some research (available here – Directory Enquiries Options and Costs) on the cost of calling directory enquiry services. At that time, the 11888 option was the cheapest, while the 11890 service was the fastest and best value for money option.
The SaveAFewBob.ie crew have recently provided an updated analysis on the costs of calling directory enquiries here – Directory Enquiries – Are you paying too much?. It seems that things haven’t change much in two years with this recent research also finding that 11888 was the cheapest option.
The sting in the tail though, is that 11888 is operated by the same people who run the 11850 number. So, if you’re boycotting 11850, you should also boycott 11888.
But then using the 11890 or Eircom 11811 alternatives is going to cost you more money.
The perennial dilemma for Irish consumers – pay dearly for your principles, or sell out for the cheaper cost!
Then again, you really shouldn’t be using directory enquiries services at all these days. Have internet on your phone? Is it free? A Google search for most businesses these days provides the contact numbers in the search results before you even have to click into the website.