Competition Authority and National Consumer Agency. A marriage made in hell?

I wrote previously, Are the Competition Authority happy to be merged with the National Consumer Agency?, about how it was unlikely that the Competition Authority of Ireland were unlikely to be happy about their proposed merger with the National Consumer Agency. I wonder is that the reason we’ve yet to see the actual paperwork from the Minister in charge, Mary Coughlan, TD, to actually make the merger happen.

It looks like the different reactions from each of these quangos to the Minister for Enterprise, Trade and Employments proposal for a Consumer Ombudsman is going to cause further friction – coming as it does close to the time (apparently) when the merger is due to actually happen.

This article recently in the Irish Times from Paul Cullen, Agencies at odds over code of conduct for big retailers, covers the emerging differences of opinion.

What I’m more concerned about is this completely laughable statement, attributed in the article to the submission on the Consumer Ombudsman proposal made by the NCA to the Minister:

The National Consumer Agency, in a submission seen by The Irish Times, supports Ms Coughlan’s suggestion of a ban on unfair commercial practices in the grocery trade and says retailers should be prosecuted for treating their suppliers unfairly.

The bolded italics are mine. Remember, this is a statement that comes from a government quango that is more interested in maintaining the status quo by “working with” offending businesses rather than looking after the consumers interests by taking on big businesses who are breaking consumer legislation.

Then again, without having read too much about the Consumer Ombudsman proposal, it seems that the real meat of the proposals surrounds protecting Irish suppliers from the big grocery stores rather than protecting the interests of consumers – so I guess it’s logical that the NCA would be sticking their oar in rather than leaving it to the Competition Authority (in theory, the more competitent authority for those types of business to business transactions).

Do you shop in Newry – To save money or is it just a day out?

Early 2009 saw the setting up of a number of businesses designed to take the pain out of shopping in Newry for Irish consumers. These businesses would both take you up north by bus and bring your shopping home for you, or they’d take delivery of your online shopping orders for you to their warehouses up north and then deliver them to your house.

Of the three in particular that I’d noticed, only one of those is actually still operating – and even that one seems to have had some issues and is now under “new management”.

Don’t get me wrong here; I’m not lamenting the departure of these businesses, merely making an observation. I was never fully convinced by that type of business model – essentially they’re a combination of importers and courier companies. That, and some of the pretty negative feedback I’d received through this site, meant there probably wasn’t anything in it for Irish consumers.

I wrote before how Irish consumers should avoid using RecessionBusTours.ie – now longer in operation. I referred to SmartSavers.ie previously as well but had no opinion on them one way or the other – they’re also no longer in operation. The only one of the three still working is DealHunter.ie – which has gone through a change in management.

It’s obvious that there isn’t a stable market in Ireland for these kind of services – despite all the talk about the vast savings that are said to be had when shopping up north.

Which got me to thinking? Is the shopping up north phenomenon at the moment as much about having a day out as it is about saving money? And lets face it, doing your shopping up north is a full days effort rather than a couple of hours if you shop local.

Do you shop up north? Do you travel up yourself rather than use these kinds of services? Maybe you have taken your hints from ValueIreland and don’t trust them.

Social Media, Public Relations and the “new media” – ValueIreland’s experience

Through writing for ValueIreland.com over the past 6+ years, I’ve come into contact (online and offline) with many who do similar stuff – i.e. write online. Reading a wide selection of blogs brought me to the newer aspects of what’s now known as “social media”. Instead of publishing an html based website, I started using Google Blogger first and them moved to WordPress, and on to hosting the site myself. Those same blogs and writers led me to Facebook, LinkedIn and Twitter. The first two of which I’m not all that interested in, to be honest, and I’m losing interest

In writing a consumer focused website, I’ve encountered my fair share of public relations type people – and those who claim to be experts in Social Media. The give-away on the quality of many of these so-called professionals is that invariably, they’re searching Google for Conor Pope, they find my site, and since it seems somewhat similar, they fire off their bog standard e-mail asking me to publicise their client/product/event.

I rarely write about anything here on ValueIreland.com where I don’t either have first hand experience or a deep interest. For that reason, I’m unlikely to just copy and paste the press release into an article. If it’s a new service or website for example, I’m likely to sign up to test out the offering. If I come across something that’s pitched to me, then I’ll give it a go, and if I like it, I’ll write about it. And if I don’t like it, I’ll also write about it. Sometimes, not writing about it counts as making a point as well.

I’m actually writing this post now because of recent experiences I’ve had with a couple of PR people, and because of one or two items I’ve been reading on other websites.

Firstly, for the record, my name is Diarmuid. My name is on the About page on this website – it’s not a secret. I’m not doing this anonymously – I have nothing to hide. So, if you’re a PR person going to e-mail me about something, at least check out the details on my website before sending me an e-mail that says “Dear Sir/Madam”, or “To whom it concerns”, or without any kind of salutation or greeting whatsoever.

I only provide an info@valueireland.com e-mail address here to manage spam better. I will respond to your e-mail from my personal e-mail address. When I do, don’t keep e-mailing me back at info@valueireland.com. As a PR person, you’re going to be telling your clients that you build and value relationships – but if you ignore the fact that I’ve made a positive “relationship” building move by giving you my personal e-mail address and phone number, don’t show how little you value the contact by ignoring that.

Remember, you want something from me. That’s why you e-mailed me. I don’t mind one way or the other.

There are times when I think that I should follow up directly with the clients of some PR companies – more particularly some of the newer organisations who claim to utilise social media as a way to bring their clients (or their products) to the people. I’m sure that these clients are unaware of how little they’re actually getting for their money and would be very interested to hear how some approaches being made on their behalf are so half-arsed and amateurish that they’re doing the client and their brand damage rather than promoting it.

Handling e-mail addresses, and knowing who you’re supposed to be talking to isn’t new media, or social media, it’s common sense and politeness.

Here are a few more doozies from just the past couple of weeks:

  1. One PR company e-mailed “valueireland” and asked for a banner advert to be put up on the site promoting a particular product – for free. A simple search of ValueIreland.com would have told the PR genius that I had little time for the particular product having written about it several times.
  2. Another PR company sent a press release to “valueireland” asking that we promote a new consumer grocery shopping website launched recently. The website, to be fair, is something that I am interested in and would have been keen to follow up further on, but I had a few questions. I emailed them through, and as of yet (4 weeks plus) have not received any answers (or even an acknowledgement).
  3. I loved a recent PR company who e-mailed me recently as I was “one of the main consumer focused websites in Ireland” and would I be interested in writing content for their clients website that was being launched soon. While I was considering if I could be of assistance, the same new website published a “Top 10” of Irish consumer websites, but neglected to include ValueIreland.com.
  4. While I said that I couldn’t provide content to their website due to time constraints, I would be happy to help if they had any relevant content that I could publish for them. “Brilliant”, they said, “we’ll send you something straight away” – again, 6 weeks later, and nothing doing.
  5. For the first time ever, a few weeks ago, a social media/PR company offered me a free version of their product to try out. As it happened, I was in the market for such a product, so I said I’d be interested – as long as they were happy that I write about the item afterwards. “No problem, that’s just what we want”, they said, “just send us on your address details and we’ll get one out to you”. A couple of months down the road, nothing!
  6. I’m also quite intrigued about the training received by the PR professional who has sent me the same press release for a product launch three times now. “In case you didn’t get the first one” was followed by “We’ve made some slight changes, so here’s an updated version”.

Don’t get me wrong here. One way or the other, I don’t mind. But if you’re going to take up some of my time asking me to help you out, I’m going to see if I can help you out – but please don’t waste my time after that by messing me about like above. I’m always a small bit proud that someone thinks that its even remotely worth their while following up with ValueIreland.com, trying to get me to write about their client (company, product, service or event).

I’m no public relations expert either, but I do obviously have my personal views on how to contact me and follow up when someone wants me to do something for them. We all have such opinions – people can ask us to do something in a certain way that we won’t like and we won’t be inclined to help them. On the other hand, we can be asked to do something in a different way and we’re only too happy to help.

As a company, if you’re paying someone to get people “on side” and “on message” for your new product, service or event, I guess you’d hope that these people would be aware of how to get people to help out. Its probably unfortunate for many of those PR people who contact ValueIreland that I’m never stuck for content here on ValueIreland.com, and that I’ve no deadlines to meet, so I don’t have to just copy and paste a press release to make copy.

But enough of that – it’s not all negative when it comes to PR people. There are some who seem (in my eyes anyway) to act in a manner which does their clients a lot of good. They’ll write a proper e-mail, they’ll answer questions, and they’ll remember who they’re dealing with.

But unfortunately, in my experience in the past few weeks and months, these are very few and far between.

ValueIreland.com E-mails – Apologies for the problems

For anyone receiving the  e-mail updates from ValueIreland.com, you may have noticed some problems with them in the past week or so.

I’ve been checking out what’s going on, and I think I’ve found out what the problem is. Hopefully, you won’t see any more problems from here on.

Apologies for the inconvenience.

Buyer Beware on RTE1 – my thoughts on the new series

Buyer Beware on RTE1 – my thoughts on the new series
I wasn’t actually planning on writing anything about the new series of Buyer Beware with Philip Boucher Hayes that started on Wednesday night on RTE 1.
However, in the past couple of days there’s been a large amount of traffic arriving here where people have been searching for “buyer beware” so I thought I’d at least provide an update.
However, reading over my comments on the previous series, I could just as easily lazily repost those old comments rather than come up with anything new or original.
As it happens, that’s what Mr. Boucher Hayes did with one of the features in the first episode of the new series – went back over old ground with the calendar story.
Apart from a lack of imagination in covering the same story again, I don’t see how a company selling advertising space for calendars to other businesses is in any way “consumer related”. This “business to business” or b2b con doesn’t impact on consumers at all.
As for the alleged con artist getting people to invest in his “sports investment” investment scheme that wasn’t a gambling scheme, it never fails to amaze me why people will go on TV to show how stupid they can be.
But that’s an aside.
The point here is the relevance to consumers at large in Ireland – the viewers of this show. There are much bigger financial wrongdoings going on across the country at the moment, yet they’re not being tackled by Mr. Boucher Hayes and his producers.
How about insurance companies telling people that they need to increase the value of their home values for insurance purposes so they can cream extra profits by increasing premiums? I’ve covered this issue many times.
How about banks are with increasing frequency double dipping into customers accounts for Laser charges, or how credit card companies are pestering their customers or how mobile phone companies abuse their customers?
But wait! Hang on.
An alleged conman doesn’t pay substantial sums of money in advertising fees to RTE, so we’re unlikely ever to see Buyer Beware highlight the consumer problems caused by the big banks, insurance companies, mobile companies and others that actually do affect significant numbers of Irish consumers.
Opportunity missed – wasted really. Oh to have a true consumer Watchdog programme in this country!

I wasn’t actually planning on writing anything about the new series of Buyer Beware with Philip Boucher Hayes that started on Wednesday night on RTE 1.

However, in the past 36 hours there’s been a large amount of traffic arriving here where people have been searching for “buyer beware” so I thought I’d at least provide an update.

However, reading over my comments on the previous series, I could just as easily lazily repost those old comments rather than come up with anything new or original.

As it happens, that’s exactly what Mr. Boucher Hayes did with one of the features in the first episode of the new series – went back over old ground with the “pay for advertising in a calendar wall planner” story.

Apart from a lack of imagination in covering the same story again, I don’t see how a company selling advertising space for calendars to other businesses is in any way “consumer related”. This “business to business” or b2b con doesn’t impact on consumers at all.

As for the alleged con artist getting people to invest in his “sports investment” investment scheme that supposedly wasn’t a gambling scheme, it never fails to amaze me why people will go on TV to show how stupid they can be.

But that’s an aside.

The point here is the relevance to consumers at large in Ireland – the viewers of this show. There are much bigger financial wrongdoings and scams and cons going on across the country at the moment, yet they’re not being tackled by Mr. Boucher Hayes and his producers.

How about insurance companies telling people that they need to increase the value of their home values for insurance purposes so they can cream extra profits by increasing premiums? I’ve covered this issue many times.

How about banks are with increasing frequency double dipping into customers accounts for Laser charges, or how credit card companies are pestering their customers or how mobile phone companies abuse their customers?

But wait! Hang on.

An alleged conman in Sligo doesn’t pay substantial sums of money in advertising fees to RTE, so we’re unlikely ever to see Buyer Beware highlight the consumer problems caused by the big banks, insurance companies, mobile companies and others that actually do affect significant numbers of Irish consumers.

Opportunity missed – wasted really. Remember, it’s the biggest companies in Ireland that are responsible for ripping off nearly 2m Irish consumers by over €600m in the last 5 years. But we’re never going to see that on RTE.

Oh to have a true consumer Watchdog programme in this country!

Consumer Affairs / Personal Finance newspaper columnists – a listing

I’m trying to put together a listing of journalists writing in the area of consumer affairs and personal finance. Here’s who I’ve come up with so far:

  • Conor Pope – Pricewatch, The Irish Times, Monday
  • Paul Cullen – The Irish Times
  • Gareth Naughton – The Sunday Tribune, Sunday
  • Charlie Weston – The Irish Independent, Tuesday
  • Tina Leonard – The Irish Independent (Smart Consumer), Thursday
  • Ben Dunne – The Irish Sun, Saturday
  • Dermott Jewell – The Irish News of the World, Sunday
  • Niall Brady & John Cradden – The Sunday Times, Sunday
  • Kathleen Barrington – The Sunday Business Post, Sunday
  • Louise McBride – The Sunday Independent, Sunday
  • Eddie Hobbs – The Irish Daily Star, Thursday
  • Emma Kennedy – Sunday Business Post, Sunday
  • Nick Web, The Sunday Independent, Sunday
  • Niamh Hennessy, The Irish Examiner
  • Colm Rapple, The Irish Examiner

Am I missing anyone else? I don’t believe there is anyone specifically covering this kind of thing in The Irish Examiner. Not sure about the Irish Daily Mail.

H&M added to the “dual pricing rip off” hall of shame

This e-mail came through recently.

I have just returned from a shopping expedition with my wife and 2 daughters in Dublin city centre. My daughters are very fond of H+M and I also found 3 pairs of trousers that I liked. The Sterling price of the trousers per pair was £19.99 and the Euro price was €29.99. I’m absolutely flabbergasted by the extortionate exchange rate that is continually used by H+M since the Euro is now trading at 0.876397 which gives these trousers a Euro price of €22.80 if the true exchange rate were used. This exchange rate has been hovering around the 0.87 to 0.89 mark for some time.

A simple question must be asked. Why are H+M over charging the already hard pressed Irish consumer a whopping 32% more than their English counterparts? The answer I suspect is because they can. To add further insult, that wouldn’t take Sterling cash ( which I didn’t have anyway) for the Sterling price shown on the price tag. This just proves that it’s a carefully orchestrated pricing policy.

Any ideas on how to have this criminal practice highlighted would be appreciated.

A common topic from ValueIreland.com readers, but this reader has answered his own question – these shops charge these prices because they can, and because unfortunately there are still Irish consumers out there who’ll pay what’s asked unquestioningly.

emailtheceo.ie – can you help?

It’s over a month now since I published details of a new initiative here on ValueIreland.com – emailtheceo.ie. This aims to create a listing of e-mail addresses for the CEOs and senior management of Irish companys so that consumers can escalate their customer service issues to them when they come to the end of the road with the regular customer service staff.

Unfortunately, no one has submitted any e-mail addresses yet – the emailtheceo.ie website is looking bare. Not even the readers who originally suggested e-mailing CEOs as being a valid route of problem escalation for consumers have passed on any addresses.

So, if you have these contact details, you can pass them on to me here via the Contact Page, and I’ll make them available for any Irish consumers that want (or need) to contact them to escalate any customer support issues.

Readers E-Mail: Economy is in our hands

This e-mail came in some time ago from a ValueIreland.com reader – soon after the Lisbon ReReferendum. I don’t think I’m giving anything away by letting you know that the writer is the owner of a grocery store – gives a little extra context.

Ireland has made what should be one of the most significant and mature decisions in our history by voting Yes in Lisbon Treaty referendum. I wonder is it beyond all of us to make one more conscious decision and spend what little disposable income we may have to boost this economy. It is quite simple. All we do is purchase goods that are either produced in Ireland or if they are not produced here then distributed by Irish suppliers.
A simple explanation of where we have come from to where we are now.
Ireland was a country with very low unemployment with a reasonable public service and higher prices than other EU countries. Now Ireland is a country with very high unemployment with the prospect of a very poor public service and retail prices comparable with 1984. Yet we still have costs comparable with 2004. Yes we had higher prices but they were as a direct result of higher employment. Now we have lower prices and higher unemployment. Fewer goods are being purchased from Irish suppliers and larger quantities are being brought in from the UK and Europe. This has forced Irish suppliers to reduce staff in order to compete on price with the UK and European suppliers. This money is going out of this economy and into the UK and European economies. We are not talking about small money but millions upon millions of Euro lost to other economies that should be spent in Ireland. We will all pay a higher price than we paid for our goods when we find a reduction in vital services such as health care, policing, education etc. etc. Is this what we want for our children’s future.
We can change this by demanding Irish based companies are supported by each and every person living in Ireland. If this was our attitude over the last 10 years we would possibly not be in recession. We would not be looking at ridiculously high costs in the public sector or massive job losses in the private sector.
We can change this economy if we are brave enough to support Irish based companies and know our money is being kept in this economy and not supporting other economies.

Ireland has made what should be one of the most significant and mature decisions in our history by voting Yes in Lisbon Treaty referendum. I wonder is it beyond all of us to make one more conscious decision and spend what little disposable income we may have to boost this economy.

It is quite simple. All we do is purchase goods that are either produced in Ireland or if they are not produced here then distributed by Irish suppliers. A simple explanation of where we have come from to where we are now. Ireland was a country with very low unemployment with a reasonable public service and higher prices than other EU countries. Now Ireland is a country with very high unemployment with the prospect of a very poor public service and retail prices comparable with 1984. Yet we still have costs comparable with 2004.

Yes we had higher prices but they were as a direct result of higher employment. Now we have lower prices and higher unemployment. Fewer goods are being purchased from Irish suppliers and larger quantities are being brought in from the UK and Europe. This has forced Irish suppliers to reduce staff in order to compete on price with the UK and European suppliers. This money is going out of this economy and into the UK and European economies. We are not talking about small money but millions upon millions of Euro lost to other economies that should be spent in Ireland.

We will all pay a higher price than we paid for our goods when we find a reduction in vital services such as health care, policing, education etc. etc. Is this what we want for our children’s future. We can change this by demanding Irish based companies are supported by each and every person living in Ireland. If this was our attitude over the last 10 years we would possibly not be in recession. We would not be looking at ridiculously high costs in the public sector or massive job losses in the private sector. We can change this economy if we are brave enough to support Irish based companies and know our money is being kept in this economy and not supporting other economies.

What do you think? I don’t think the sentiment is anything different than I’ve advocated here on ValueIreland.com in the past – particularly in my Buy Irish articles – though, the same reader has criticised me for not being a strong enough “buy Irish” advocate.

How come we still can’t stop “Tiger Kidnappings”? Ability or inclination?

Tiger Kidnappings
Right, before I get into this post, regular readers are probably familiar that I’m quite keen on my conspiracy theories, but I’m not trying to build one in this article.
Having said that, I really really can’t grasp why we’re still seeing so called “Tiger Kidnappings” in this country.
Personally, I’m fully convinced that at least one recent tiger kidnapping (and fairly large) and robbery was an inside job, but you have to think that with the levels of technology and security available to banks these days, that a fool proof way of preventing these thefts could be developed.
Now, banks have put procedures in place in the last year or so that are supposed to help in these tiger kidnapping situations, but as this article highlights (http://www.independent.ie/national-news/gardai-to-grill-boi-chiefs-after-tiger-kidnap-security-lapses-1923541.html) there’s not a whole lot can be done if the staff in question don’t actually follow the guidelines put in place.
Bank management ignored alert guidelines, which were drawn up by all of the financial institutions with the gardai and the Department of Justice, to protect the hostages taken in a tiger kidnap and help end the spate of similar robberies.
Reacting to this, Charlie Flanagan of Fine Gael completely pointlessly had this to say:
Fine Gael’s justice spokesman has said internal security staff at Bank of Ireland should consider their positions if they are unwilling to co-operate with agreed procedures between themselves and the Gardai.
For someone who expects to be part of a Government in the near future that will probably still have these robberies to address, shouldn’t this really have read:
Fine Gael’s justice spokesman has said that Bank of Ireland management should review the positions of their internal security staff at the bank if they are unwilling to co-operate with agreed procedures between themselves and the Gardai. Mr. Flanagan said that failure to fulfill contracted paid duties as part of their employment should result in the dismissal of such staff.
Simple as – you don’t do your job, you get fired.
Back in December, the Sunday Business Post published this interesting article on the phenomenon – How can Gardai tame the tiger kidnappings? http://archives.tcm.ie/businesspost/2008/12/28/story38410.asp
many instances of tiger kidnapping have occurred throughout the world – with Ireland, Britain and Belgium being the more likely locations for such a crime. There are at least 30 tiger kidnappings a year in Ireland and most are perpetrated against the immediate family of a member of staff while in their own homes.
Obviously there remains the question as to what can be done to prevent these robberies from occurring. I mentioned above that sure the levels of technology and security at the disposal of banks could ensure that they don’t happen. However, this article in the SBP points out:
The nature of the crime could be described as ‘asymmetric criminality’, because it employs simple psychological coercion to combat hi-tech security.
The only way to combat the crime is through avoidance of routine and developing what is termed ‘situational awareness’.
So it actually could come down to very simple procedures that could be most effective at preventing tiger kidnapping and robberies.
1. Avoidance of routine – don’t always have the same person responsible for the money every day.  Have more than one person responsible – 2 different people randomly responsible each day. In a bank branch of 25 employees, that would mean more potential combinations of employees with access on any one morning for any of these gangs to be able to cover.
2. I presume bank staff are provided with some sort of home and/or car security in the event of being approached. Even personal alarms of some sort would be enough to alert the necessary authorities of a problem.
3. There are already procedures in place for what should be done in the event of a tiger kidnapping and attempted robbery. It would probably be a good idea if these procedures were followed.
4. How about a system that prevents access to a bank to any staff outside of working hours? Any access outside of hours must be arranged in conjunction with security personnel, bank management and the Gardai?
Obviously, the stress and fear that a bank employee is under in such situations is incomprehensible for me. This BBC story, Can ‘tiger kidnappings’ be prevented?, http://news.bbc.co.uk/2/hi/uk_news/7154374.stm has a quote from John O’Connor, former head of the Flying Squad in the UK:
“One way (to prevent these occurrences) is to have a system whereby more than one person needs to be present for a door or a vault to open, but even then if someone’s family has been kidnapped, they will do everything they can to persuade their colleague to come in and help them.”
I referred to an “inside man” above – and obviously, the presence of such an inclined person within the staff of a bank may be hard, if not impossible, to prevent. However, having strict and always followed procedures within a bank would also mean that even if such a person was inclined, they’d know that in their particular branch, it would be pointless to even attempt such a robbery because procedures are followed so stricktly.
The infamous Securitas robbery in the UK in which £52 million was stolen depended on an “inside man” to get the key information necessary to allow the gang responsible to right man to target for the tiger kidnapping.
This “inside man” was familiar with the procedures within Securitas at the time:
“We were given a card with an 0800 telephone number on it, and were told that if we were kidnapped we should ring that number, which I thought was a bit strange.”
Strange? How about completely useless, pointless, inappropriate and unfeasible?
I really don’t know. Simple straightforward procedures, rigidly followed, combined with up to the minute technology and security techniques have to be the solution to preventing these robberies completely.
Then again, maybe I’m being too simplistic here. What do you think?

I wrote this post last week following some prompting from a ValueIreland.com reader, and based on some thoughts of my own. Given yesterdays events in Kilkenny, tiger kidnappings becomes topical again.

And just before I get into this post, regular readers are probably familiar that I’m quite keen on my conspiracy theories, but I’m not necessarily trying to build one in this article.

Having said that, I really really can’t grasp why we’re still seeing so called “Tiger Kidnappings” in this country.

Personally, I’m fully convinced that at least one recent tiger kidnapping (and fairly large) and robbery was an inside job, but you have to think that with the levels of technology and security available to banks these days, that a fool proof way of preventing these thefts could be developed.

Now, banks have put procedures in place in the last year or so that are supposed to help in these tiger kidnapping situations, but as this article highlights there’s not a whole lot can be done if the staff in question don’t actually follow the guidelines put in place.

Bank management ignored alert guidelines, which were drawn up by all of the financial institutions with the gardai and the Department of Justice, to protect the hostages taken in a tiger kidnap and help end the spate of similar robberies.

Reacting to this, Charlie Flanagan of Fine Gael completely pointlessly had this to say:

Fine Gael’s justice spokesman has said internal security staff at Bank of Ireland should consider their positions if they are unwilling to co-operate with agreed procedures between themselves and the Gardai.

For someone who expects to be part of a Government in the near future that will probably still have these robberies to address and deal with, shouldn’t this really have read:

Fine Gael’s justice spokesman has said that Bank of Ireland management should review the positions of their internal security staff at the bank if they are unwilling to co-operate with agreed procedures between themselves and the Gardai. Mr. Flanagan said that failure to fulfill contracted paid duties as part of their employment should result in the dismissal of such staff.

Simple as – you don’t do your job, you get fired.

Back in December, the Sunday Business Post published this interesting article on the phenomenon – How can Gardai tame the tiger kidnappings?

many instances of tiger kidnapping have occurred throughout the world – with Ireland, Britain and Belgium being the more likely locations for such a crime. There are at least 30 tiger kidnappings a year in Ireland and most are perpetrated against the immediate family of a member of staff while in their own homes.

Obviously there remains the question as to what can be done to prevent these robberies from occurring. I mentioned above that sure the levels of technology and security at the disposal of banks could ensure that they don’t happen. However, this article in the SBP points out:

The nature of the crime could be described as ‘asymmetric criminality’, because it employs simple psychological coercion to combat hi-tech security.

The only way to combat the crime is through avoidance of routine and developing what is termed ‘situational awareness’.

So it actually could come down to very simple procedures that could be most effective at preventing tiger kidnapping and robberies.

  1. Avoidance of routine – don’t always have the same person responsible for the money every day.  Have more than one person responsible – 2 different people randomly responsible each day. In a bank branch of 25 employees, that would mean more potential combinations of employees with access on any one morning for any of these gangs to be able to cover.
  2. I presume bank staff are provided with some sort of home and/or car security in the event of being approached. Even personal alarms of some sort would be enough to alert the necessary authorities of a problem.
  3. There are already procedures in place for what should be done in the event of a tiger kidnapping and attempted robbery. It would probably be a good idea if these procedures were followed.
  4. How about a system that prevents access to a bank to any staff outside of working hours? Any access outside of hours must be arranged in conjunction with security personnel, bank management and the Gardai?

Obviously, the stress and fear that a bank employee is under in such situations is incomprehensible for me. This BBC story, Can ‘tiger kidnappings’ be prevented?, has a quote from John O’Connor, former head of the Flying Squad in the UK:

“One way (to prevent these occurrences) is to have a system whereby more than one person needs to be present for a door or a vault to open, but even then if someone’s family has been kidnapped, they will do everything they can to persuade their colleague to come in and help them.”

I referred to an “inside man” above – and obviously, the presence of such an inclined person within the staff of a bank may be hard, if not impossible, to prevent. However, having strict and always followed procedures within a bank would also mean that even if such a person was inclined, they’d know that in their particular branch, it would be pointless to even attempt such a robbery because procedures are followed so stricktly.

The infamous Securitas robbery in the UK in which £52 million was stolen depended on an “inside man” to get the key information necessary to allow the gang responsible to right man to target for the tiger kidnapping.

This “inside man” was familiar with the procedures within Securitas at the time:

“We were given a card with an 0800 telephone number on it, and were told that if we were kidnapped we should ring that number, which I thought was a bit strange.”

Strange? How about completely useless, pointless, inappropriate and unfeasible?

I really don’t know. Simple straightforward procedures, rigidly followed, combined with up to the minute technology and security techniques have to be the solution to preventing these robberies completely.

Then again, maybe I’m being too simplistic here. What do you think?