SayNoTo1890.com – More geographic alternative numbers now available

Yesterday, over on SayNoTo1890.com, I made some updates to the main A – Z page with a series of new geographic alternative phone numbers for 1890, 1850 and 0818 phone numbers.

In case you’re not familiar with the website or the money saving idea behind it, here’s the blurb  from the site:

For many people who have inclusive bundles of minutes with their landline and mobile phone packages, you’re still charged extra to call 1890, 1850 and 0818 numbers. The calls sometimes cost more than you’d expect given they’re called Lo Call or Call Save numbers, especially when calling from mobiles.

This website will provide you with geographical alternative phone numbers for the many companies that insist on still using these phone numbers – even though they’re costing their clients more than it should to get in contact with them.

A geographical alternative phone number is a local telephone number, which when called is normally subtracted from your minutes bundle allocation instead of you being charged extra.

 

Click here for the SayNoTo1890.com Website.

Click here for the SayNoTo1890.com Website.

Maintaining independence and trust

I wrote a little last week how many well meaning organisations and campaigns can struggle between the need to maintain independence and trust versus earning money to keep the campaign going.

In my opinion, any organisation or campaign will always lose a level of credibility and trust when one starts to charge for services or accept payments from organisations who could be seen to have a vested interest in the success or failure of your campaign. The rule of “he who pays the piper, calls the tune” will always raise it’s head when one receives money when you’re trying to promote an agenda.

For 6 years, ValueIreland.com was advertising free until I placed some Google Adverts on the pages to try to make a little cash to cover costs (unsuccessfully unfortunately) to keep the show on the road. I have very little control over the content of the Google ads panel, but I appreciate that sometimes the adverts present may clash with the thoughts and contents of the website.

The question that should always be pursued when looking at the motives behind any campaign is, “follow the money”. Or in some cases, such as the Your Country, Your Call campaign, “in receiving sponsorship money from big business, what will the campaign be expected to do in return”.

If those questions cannot be answered clearly and unambiguously, then I believe one would be entitled to be wary of the campaign.

Something that I noticed recently was that the Australian Consumer Choice organisation, whose tagline is “We exist to unlock the power of consumers” has started to charge companies for allowing them publicise the endorsement of certain products or services by Consumer Choice.

Consumer group CHOICE has issued the first licence for an endorsement scheme that will allow manufacturers to use the “CHOICE Recommended” logo on a range of products.

Subject to licence conditions and regulations, the logo can be used by companies which have a product that has met CHOICE’s strict testing standards for performance and excellence.

A licence fee will be charged for products in the “CHOICE Recommended” scheme to cover administration costs, with surplus funds to be re-invested into further CHOICE testing and research.

In my mind now, in this situation, I personally would view a “Choice Recommended” endorsement with less trust than one where the organisation wasn’t making money on the basis of the outcome of making the endorsement.

I wonder when the cash-strapped Consumers Association of Ireland are going to follow the lead of Australias Consumer Choice. With falling membership and struggling for funds, I’m sure the CAI would welcome this increase in income.

ThinkIrish.ie – an overdue follow up (part 3)

On Monday and Tuesday this week I published blogs here and here in follow up to my initial skepticism back in March upon the launch of the ThinkIrish.ie campaign.

My skepticism was due to the lack of information we were provided by the campaign on who was behind it, where the funding was coming from and what the ultimate tactics of the campaign would be. It all sounds similar to the questioning of other campaigns we’ve seen recently which haven’t actually turned out to be as they were initially portrayed in the opening press releases – see Ideas Campaign and Your Country, Your Call.

To clarify again, at no point have I argued with the aims of the campaign – though an examination of the numbers behind the prediction of +200,000 jobs if we start buying more Irish goods would be interesting – my desire here is purely for a closer examination of one of the many of the things we, as consumers, are expected to suck up automatically, and unquestioningly.

As a nation, we’re probably not used to that kind of closer examination because most of our Irish journalist types are unwilling to do it themselves. It’s much handier fill space by copying and pasting a press release rather than doing even a bit of simple investigation.

One of my questions yesterday (here) touched on something that interests me about the future of the ThinkIrish.ie campaign.

What consideration has been given to charge companies to be part of your product database – similar to Guaranteed Irish charging membership and for use of their logo?

This question, I think, will be key to this particular campaign. If they do begin to charge, then it becomes little more than the weak Guaranteed Irish scheme. But if they don’t charge, then the campaign is likely to continue to be low scale, low key. It’s a difficult bridge to cross.

I see already, though, that ThinkIrish.ie are asking that retailers make a “donation” in exchange for being allowed to use ThinkIrish.ie window stickers on their shop windows.  Suggested minimum donation sizes range from €75 to €250 depending on the size of the store – more details on that here.

In my opinion, any organisation or campaign will always lose a level of credibility and trust when one starts to charge for services or accept payments from organisations who could be seen to have a vested interest in the success or failure of your campaign. The rule of “he who pays the piper, calls the tune” will always raise it’s head when one receives money when you’re trying to promote an agenda.

The credibility of Your Country, Your Call was damaged greatly because of their reluctance to clarify who made donations to their campaign, and how much.

It’s an eternal question in such campaigns – to charge or not to charge.

ThinkIrish.ie – an overdue follow up (part 2)

Yesterday I published an overdue right of reply from Alan Graham of ThinkIrish.ie to my original post on their campaign back in March. In response to Alans comments, I posed a few other questions about the campaign:

  1. What’s the overall budget for the campaign?
  2. How much is being funded by each of the individual contributors?
  3. Do you have a timescale for this campaign, or is it intended to continue ad infinitum?
  4. What, if any, government involvement is there – direct, state agency, quango – any arm of the government basically?
  5. What consideration has been given to charge companies to be part of your product database – similar to Guaranteed Irish charging membership and for use of their logo?
  6. You mention a board – who else apart from Jonathan Stanley is on this board?

And here were the responses received from Alan:

  1. We’d love to bank 250k to run the campaign but we’ll likely have to do it on a lot less than that. I guess it all depends on how successful we are in the coming months in building traction behind it.
    “If we build it…they will come”.
  2. As we’re still out there trying to drum up donors, I’d rather not have the level of individual donations posted. The difficulty it would create is that it either sets the bar too low or too high for prospective donors – plus we’re less likely to convince people to cough up smaller amounts if they think we’re going to put their donation against their name. (“and that’s all he gave???” or “I thought he was broke!”). What I can tell you is that the founding donor has put about 60k up for the initiative – although I suspect he’d rather that not be broadcast widely – simply no the basis that he’s a relatively low key/private individual.
  3. Timescales? I guess we’ll pack-up our tents when we feel the job is done. Much is dependent on funding but we’d like the campaign to endure and it would be good if the directory could remain on a permanent basis – I think it could be a really powerful channel for Irish business – and in particular artisan producers.
  4. No government involvement, no interest groups, no quangos – we’re so squeaky clean it’s embarrassing.
  5. Charging companies? We like the idea of a free-listing so that’s important to us and it keeps the initiative very grass-roots. In time, it’s natural we might look for ways to monetise the site and move to a self-funding model but no concrete thoughts on that at this stage. The invitation to list for free will remain whatever happens in that regard.
  6. The board is composed of Jonathan, myself, Peter Kruseman, Paul McArdle and Eamonn Freaney – you’ll find a bit more on them in our FAQs.

ThinkIrish.ie – an overdue follow up (part 1)

Back in March, I wrote about the then new buy Irish campaign, ThinkIrish.ie. At that time, I reserved opinion on the campaign because it was lacking in the information provided on the website surrounding who was behind the campaign, where the finances for the campaign were coming from, and what direction the campaign was going to take.

Following my post, I received some clarifications and extra information from Alan Graham, campaign director for ThinkIrish.ie. In the coming days, I’m going to publish those communications.

From my own perspective, as I said originally about the campaign, while one can’t but support the key motivation behind the campaign – buying Irish with a view to creating jobs in Ireland – I’m not fully convinced.

Commenters on my original blog post had the following to say about my questioning of the campaign:

Good god but you’re a miserable fecker these days. Can you give a break on the whole if not an idea you came up with it’s c**p routine….

We’re all entitled to our opinions. My questioning comes entirely from the fact that I won’t unquestioningly regurgitate a press release to fill up space here on the website – unlike many others elsewhere, I’m going to do a little digging to find out what’s actually going on. I was one of the first to question the motives of both the IdeasCampaign and YourCountryYourCall – quite rightly and legitimately as it’s turned out on both occasions.

For now, here’s the first e-mail I received from Alan giving further details on the ThinkIrish.ie campaign:

Spotted your piece on ValueIreland and really just wanted to fill in some of the gaps for you on the background to ThinkIrish.ie

First and foremost we’re a not-for-profit. Moreover we’re in the final stages of registration as a charity and hope to conclude that early next week.

Jonathan Stanley is the man who was first to put his hand in his pocket to fund the campaign (and cajole some friends and colleagues to join the board) – he’s a serial retail entrepreneur who set up Let’s Talk Phones, Cards ‘n’ Things and more recently Homestore and More.

His motivation is entirely altruistic, a desire to do something about the state of the economy – and in particular the unemployed. More recently, he’s been joined in the “donor” camp by worky.com who have kindly given us some fresh funds BUT again they’re not a benefiting party to the campaign and nor are they part of any interest group within the manufacturing and producer groups we’re looking to promote.

We’re out there on a daily basis seeking additional funding and it’s not easy in this environment. Any comparison with Your Country Your Call is far too flattering to our budgets – we’re hugely boot-strapped and are running the campaign on a shoe-string.

Professional services (such as PR, website design etc.) are all being provided entirely PRO-BONO (Financial Dynamics and Bonfire Design have been hugely supportive). We couldn’t afford them if it wasn’t and we’re hugely thankful for that. IrishJobs.ie have offered us some free advertising (which is why you might see our banner ad on their site) as have teamer.net. Car stickers and retailer window decals we have produced were printed free by Horizon Graphics and we have the promise of some free radio ads with Communicorp – we’re fast becoming professional beggars!

This really, really is a grass-roots, consumer campaign Diarmuid and to gain traction we need the consumer on-board and qualifying manufacturers to engage with the directory.

We are asking everyone to think Irish but we’re also providing them with a product directory that will help to overcome some of the confusion with regards to what is and is not Irish made. We think consumer confidence has been massively undermined in that regard over the last number of years – hopefully we can help to address that.

The directory is a real simple (and not especially innovative) idea and it’s just surprising that Ireland hasn’t had one up till now. They have them in the US, New Zealand, the UK and Australia (to name just a few countries). We’re talking to someone about doing an iphone app for us FOC which would be cool and bring the directory to point of purchase – giving real power back to the consumer.

ValueIreland.com – 7 years old today

Happy Birthday to me, happy birthday to me. It’s 7 years ago this morning that ValueIreland.com was first published, right around about this time actually.

If I remember, the site actually got a mention on 2fm that morning as well resulting in a grand total of 66 visitors that day. Things have moved on a fair bit with the site since then – in terms of content, structure, and daily visitors.

Since I started this website, the tag line has been “Better Purchasing Decisions through Better Information”.  From that day in 2003 when there was only one other website (a forum on Boards.ie) providing information to Irish consumers, following in the wake of the trailblazing ValueIreland, there are now more than 100 Irish consumer websites out there.

If consumers don’t have enough information available to them now to allow them make better purchasing decisions, I don’t know what more can be done.

Thank you to everyone who visit each day, and to those who read via RSS and Twitter. I hope what you read here is of interest, and more particularly of help to you as an Irish consumer.

Thoughts on the ComReg Consultation paper regarding 1890/1850/0818 numbers

I’ve written on Monday and Tuesday about the new ComReg consultation paper that is looking to deal with the reason behind this site – the increased cost of calling 1890/1850/0818 numbers from mobile phones and landline users using bundles of minutes.

Firstly, let me apologise for inviting you to read the consultation paper itself. Having read through it myself, it’s a nightmare to try to understand. Whether that’s done on purpose, or not, it’s hard to know.

However, the heart of the matter resides on page 40 out of 42 where the paper reviews “Impact assessment and preferred option”.

According to the paper, this is the preferred option:

9.6.1 Preferred option – Bundling
ComReg considers that the most appropriate and consumer-friendly way to address all of the issues associated with more transparent consumer call charges is to include calls to 1850, 1890, 0818 and 076 in tariff bundles offered by fixed and mobile operators.

This move would greatly enhance transparency as customers could then be able to call these numbers with confidence knowing that the cost would be deducted from their remaining minutes. ComReg considers that the issue of bundling lies within the realm of the operator‟s commercial freedom and it therefore limits itself, for the moment, to encouraging operators to implement this option without delay.

Are people in agreement? In what seems like the simplest solution in the document, a change is made that requires operators to include calls made to these numbers in bundled minutes rather than separately charge.

At least when it comes to 1850 and 1890 numbers? The fact that these were originally excluded from bundles was the key reason for setting up this website in the first place.

From my perspective, I would personally call for abolishing the 0818 numbers – these are basically a “poor mans” premium rate number. Consumers calling these numbers are paying money directly into the pocket of the company they’re calling, as well as paying for the cost of the call as well. Do away with it, prevent businesses from providing customer care lines on premium rate lines, and be done with the 0818 completed.

The impact analysis in the document doesn’t see any “down side” to this proposal for 1890 and 1850 numbers.

In fact, it highlights what could be a marketing opportunity for telecoms operators – “Consumers may opt to switch to those operators offering enhanced inclusive minutes bundles.”

Let me know your thoughts. If people are in agreement, I’ll submit a response on behalf of the users of this website in favour of their preferred option – with the extra suggestion that 0818 numbers be done away with completely.

Call to action for ASAI, CAI, NCA and Fine Gael

In the three years since I set up the SayNoTo1890.com website, many people have talked a good game with regards to the misleading descriptions given to Lo Call and Call Save telephone numbers for those calling on landlines and mobiles using bundled minutes, and the extra costs incurred by consumers.

In the course of those 3 years, the Advertising Standards Authority of Ireland, the Consumers Association of Ireland, the National Consumer Agency and Leo Varadkar of Fine Gael have all talked about this issue, generally passed the buck, and universally done nothing.

Now it their chance to actually do something concrete on behalf of Irish consumers. Obviously, given what I’ve written about all these organisations in the past, I’m not too hopeful that they’ll actually do anything, but sure let’s see.

I’m calling on these four organisations to follow the lead of SayNoTo1890.com and to submit their own feedback to ComReg on the back of the Consultation Paper that I wrote about here yesterday.

As users of this site, if you want to be part of the SayNoTo1890.com submission, please contact me here with your thoughts and comments on the proposals in the Consultation Paper and I’ll included them in the feedback I send ComReg.

 

Click here for the SayNoTo1890.com Website.

Click here for the SayNoTo1890.com Website.

Good news (maybe) on the costs of calling 1890, 1850 and 0818 numbers

Over on SayNoTo1890.com this morning, I’ve published an update that gave me a little buzz when I was writing it. After 3 years of providing geographical alternative numbers to 1890, 1850 and 0818 numbers to save mobile and landline (with bundles of minutes) users money on their phone calls, it looks like ComReg might be about to do something.

ComReg have recently published a Consultation paper for review and response by interested parties before close of business, Friday September 17th. This consultation paper is extremely relevant to this particular site as it relates to the usage, advertising and charging related to 1890, 1850 and 0818 numbers.

As part of this, ComRegs “Sixth Review of the National Numbering Conventions”, the main issues on which views are sought in this current consultation includes:

Changes addressing tariff ceilings associated with the non-geographic number ranges 1850, 1890, 0818, 0700 and 076, in particular by being more specific about the tariffs affecting mobile callers;

In fact, the SayNoTo1890.com website gets a specific mention in the paper:

ComReg has received a continuous flow of complaints from service providers and consumers about the cost of 1850 and 1890 numbers in recent years and has engaged with industry to attempt to improve the situation, with very limited results. Eircom, which is one of the main hosts for 1850/1890, has adjusted its charges and this has brought some improvements that help service providers but the main problems remain.

Whilst service providers are dissatisfied with the cost burden associated with terminating 1850 calls, the apparent dissatisfaction amongst end-users is mainly with the origination9 charges associated with calling 1890 numbers when calls are made using a mobile phone. This dissatisfaction is exemplified by the rise over some years of a web-based campaign called “Say „No‟ to 1890”. This campaign identifies many major companies using 1890 and advises customers to ring alternative geographic numbers – which are provided on the web site – to reach those companies.

This is obviously a very welcome move if it addresses the issues that have necessitated the creation of the website in the first place. I’m still in the process of reviewing the documentation myself as it’s obviously of key importance to what the website was set up to address.

I’m not sure I fully appreciate, on first reading, what’s being proposed in this document, but more examination is necessary.

For users of this site, and anyone familiar with SayNoTo1890.com, I’d invite you to have a read through of the document also, and please contact me here and let me know your thoughts and feedback. I’ll compile a single response on behalf of the users of SayNoTo1890.com and ValueIreland.com readers.

The consultation paper can be downloaded from this link (pdf document).

Costs of Doing Business in Ireland – another government report

It seems I’m on a bit of a “buy Irish” kick this week. Posts here and here on Tuesday and Wednesday touched on the topic, and I’m coming back to it again today.

In my post on Monday, there were references to the cost of doing business in Ireland, and a previous survey carried out by Forfas.

I notice from their website that the National Competitiveness Council (NCC) has published another survey – Costs of Doing Business in Ireland 2010 Volume 1.

First, their disclaimer – the data is based on 2009 analysis, but for 2010 they’re saying:

Anecdotal evidence would suggest that Ireland’s competitiveness continued to improve through the first half of 2010.

For details on what the survey is looking at, according to the website announcement:

The report analyses Ireland’s relative cost competitiveness performance across four key business inputs – labour, property, utilities and business services – and looks at the broader cost environment that indirectly impacts on the cost of doing business here.

The findings of the report are summarised as follows, according to Martin Shanahan, chief executive of Forfas:

The cost of doing business in Ireland is falling and this is to be welcomed. Those entering into new contracts in particular are receiving good value. We need to continually monitor the cost base and push for further reductions in areas that have not yet adjusted. The lowering cost base will open up new opportunities for Ireland in attracting mobile investment and growing exports.

Yet we still hear consistent complaints about the prices that Irish consumers are expected to pay, pretty much across the board.

Costs are supposedly falling according to this report, and the CSO reports that prices are falling in some retail areas by up to 5% in some retail areas.

Why aren’t people happy then? Maybe because many people have had their incomes cut by 100% because of losing their jobs, or because many other employees have had their pay cut by sometimes up to 20% just to keep their jobs.

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