I love this post from the QualityDigest.com, written by Joe Callaway, 10 Steps to Keeping your Customers Loyal. As we’re starting 2010 [...]

Ryanair describes itself as “the worlds favourite airline” in its press releases. It frequently provides the cheapest fares on its routes compared [...]

It is generally accepted that the average business will not hear anything from about 90% of their dissatisfied customers – they simply [...]

This is the last weekend short stack of consumer snippets before Christmas – so a little longer than normal. Consumers Association of [...]

I wonder about the potential true impact of this “free dinner” offer that is allegedly offered in place of leaving a poor [...]

There was a blog post here on August 14th about a new sweet seller in the Charlestown Shopping Centre in Finglas. The [...]

If you’re reading the newspapers, or listening to any news programmes these days, you’d be forgiven for thinking that the Celtic Tiger [...]

Announced today, by Ryanair, the first price rise that makes the most sense, ever – charging for priority check-in. Coming back from [...]

Charlie Weston today covered the decision by AIB to restore their 7% interest regular savings account – after having originally dropped the [...]

There’s an interesting piece on the Pricewatch blog today about customer service in Ireland. Definitely worth a read. Check it out here.