This e-mail came through from a reader recently about their crap customer service experience with Smyths Toys. Unfortunately, in answer to their [...]

I’ve written before about customer service problems with Komplett.ie. Last week, I received an e-mail from Des who detailed his own customer [...]

I’m sure I wrote about this before, but here I go again. Why do businesses who have websites, and who expect to [...]

We received this e-mail from a ValueIreland.com reader in the past couple of days: On December 12th I ordered a camera and [...]

It is generally accepted that the average business will not hear anything from about 90% of their dissatisfied customers – they simply [...]

You’re out for dinner, 4 of you. You have two main courses that are inedible and two that are perfect and beautiful. [...]

This is the last weekend short stack of consumer snippets before Christmas – so a little longer than normal. Consumers Association of [...]

Just a few short points for the weekend. ECB Bonus Money – Following our comments last week regarding what you could do [...]

I wonder about the potential true impact of this “free dinner” offer that is allegedly offered in place of leaving a poor [...]

Alexia has a post here bringing to an end, sort of, a saga of poor customer service experienced at the hands of [...]