I’ve written before about customer service problems with Komplett.ie. Last week, I received an e-mail from Des who detailed his own customer service problems with them, and how they were resolved through an intervention from the Environmental Protection Agency.
I realise that you (and a lot of us) often complain about the NCA who have shown themselves to be poor.
However I had an issue with Komplett and their refusal to collect WEEE (an old TV). I contacted the EPA and they reminded Komplett of their obligations on the same day.
It might be no harm to publicise the guys who DO support the consumer.