Tag Archives | resign

CAI Resignations

You’ll have read last week of my resignation as director from the executive and council (essentially the board) of the Consumers Association of Ireland. On Saturday, Paul Cullen wrote about this in The Irish Times – Consumers’ group members resign.If you check out this link here, you can see some of the comments and reaction from Irish Times and ValueIreland.com readers to that piece.

It was touched upon in that article, and I referred to the two reasons for my resigning in my original post. Here are the details I provided to my fellow council members:

Firstly, apart from producing the monthly Consumer Choice magazine, the CAI has remained entirely reactive and has not presented any new or original initiatives to the Irish consumer in the past two years. The Irish consumer still does not know what the CAI is about despite my attempts while on Council to initiate activities that might have changed that perception.

Secondly, and of greater concern, is the worrying level of secrecy that appears to exist within the Association. While many directors and council members profess trust in the limited amount of information provided to them, that trust is not actually sufficient to allow a director fulfil their duties, and it is not enough for me to be happy being a director.

It was disappointing for me to have to resign from the Association, but I felt that despite my efforts the Association was going nowhere and wasn’t spending it’s money in the best way possible to be of assistance and benefit to Irish consumers.

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More on the Cancer Scandal

Value Ireland got a link today from Bock The Robber. It’s an interesting blog that I hadn’t seen before. There’s an excellent blog today on the current cancer scandals ongoing in our Irish hospitals – check it out here. There’s also a number of links to other commentary on the same subject on a few other blogs as well – definitely worth checking out.
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Balls over boobs – what it takes to get fired in this country!

I’ve found it interesting in the last few weeks to compare the harsh treatment of Steve Staunton versus the softly softly approach taken to Mary Harney.

Steve Staunton lost a couple of football games, and shock horror, didn’t qualify us for the European Championship next year. Yet, he had 40,000 people booing him at Croke Park during the last few Ireland games. He had newspaper journalists hounding him and his bosses about whether he’d be resigning, or whether he’d be fired. He had RTE staff having a go at him at every opportunity, with Eamonn Dunphy talking to anyone who listened about how Steve should get the boot.

But the hapless Steve Staunton didn’t oversee an organisation that puts peoples lives at risk.

Specifically Mary Harney has overseen the disaster that has been breast cancer diagnosis in the last couple of weeks at Portlaoise Hospital, but more consistently lives are endangered through badly managed and dirty hospitals.

Even worse are the smokescreens that Mary and her cronies are putting up left right and centre once we find out about their cock-ups. What does it matter who knew, or didn’t know, or when they found out – if you’re in charge, the buck stops with you. If she didn’t know, she should go. If she did know, even too late, she should still go. And all their grandstanding at the moment is merely aiming to distract the majority of the country from the true seriousness of their cock-ups.

And where are the press who cared so much about the future of Irish soccer not so long ago? Where are the Irish people booing Minister Harney for the shocking system she’s overseeing? Where’s the outcry in the media calling for her head? Where’s RTE star journalists hounding her out of her job? Why have Eamonn Dunphy harassing Steve Staunton at every turn to save Irish soccer, but not have Charlie Bird or Bryan Dobson going after Mary Harney to safeguard the lives of Irish women?

As someone who is consistently focused on customer service, I always believe that a true measure of how much a service provider cares about you and your custom is how they react when there’s something wrong and they receive a complaint. By her actions last week, Mary Harney is showing us all that she really doesn’t care.

And it is in this area that the most shocking behaviour of all was evident last week. She finally knew that there was a problem, but merely sought apportion blame elsewhere rather than actually take ownership of the complaints and the issue at hand and try to resolve things. At a time when Mary Harney knew of the problems, she still entrusted the management of the resolution to the problems to the same people who had screwed up in the first place.

For that alone, not learning from past mistakes, that Mary Harney should resign – we know she’ll never be fired by Bertie. In the immortal words of George W. Bush, “fool me once….”

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