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Consumer Affairs - The Answers
[back]Here are a few questions about Consumer Legislation and general Consumer Affairs. See how you get on. All of the answers are available somewhere else on the website. For a short cut, all the answers are in the page linked at the bottom.
Q 1. A holiday brochure describes your hotel as being ‘a short stroll to the beach’. When you get to your hotel you discover you have to walk for two hours to get to the beach. Which of your consumer rights has been violated?
- Goods should be of merchantable quality
- Goods should be fit for their purpose
- Goods should be as described
- Goods should conform to the sample
Q 2. If you cannot come to an agreement with the shopkeeper about a problem with a product or service, you may have to consult:
- A third party
- A bank
- Another shop
- All of the above
Q 3. You buy a new DVD player and the cover breaks within a few days. What is the first thing you should do?
- Stop using the DVD player
- Inform the shop
- Bring the DVD player back
- Try to reach agreement with the shopkeeper
Q 4. You are entitled to get a full refund of your money provided you complain promptly.
 | True or False |
Q 5. When you buy something in a shop you can expect it to be of merchantable:
- Purpose
- Quality
- Description
- Sample
Q 6. You are entitled to a complete refund if the shopkeeper tells you the computer game you are buying will work on your computer but you find that it does not work.
| True or False |
Q 7. What should you mention when making a written complaint?
- The date you bought the product
- The problem you had
- The remedy you want
- All of the above
Q 8. If you have a dispute with a company, it is best to handle it in writing rather than by phone.
| True or False |
Q 9. What is the purpose of the Consumer Information Act 1978?
- To protect consumers from false and misleading descriptions
- To protect consumers from false and misleading advertisements
- To protect consumers from false and misleading prices
- All of the above
Q 10. It would be wrong for a shop to quote €180 for a bike and then charge another €50 for the saddle.
| True or False |
Q 11. It would be wrong for a shop to quote €499 for a washing machine and then charge another €30 for delivery.
| True or False |
Q 12. If a shop makes a false or misleading claim about a product then you may be entitled to compensation.
| True or False |
Q 13. The Ombudsman is an example of:
- A trade association
- A type of shop
- A type of solicitor
- A third party
Q 14. The magazine published by the Consumers’ Association of Ireland is called:
- ‘Consumer Choice’
- ‘Consumer Rights’
- ‘Consumer Claims’
- ‘Consumer Help’
Q 15. Who would you contact if you found an advertisement that was offensive, misleading or false?
- The Office of the Director of Consumer Affairs
- The Advertising Standards Authority
- The Ombudsman
- The Consumers’ Association of Ireland
Q 16. Who would you contact if you had a complaint about a travel agency?
- RGDATA
- Association of Electrical Contractors
- Irish Travel Agents’ Association
- Irish Insurance Federation
Q 17. RGDATA:
- Is a computer manufacturer
- Is a trade association which represents local shops
- Will investigate complaints you have against An Post
- Publishes the ‘Consumer Choice’ magazine
Q 18. What is the maximum amount you can claim in the Small Claims Court?
- €1,000
- €1,200
- €2,000
- €2,200
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