Tried to get through 3 times to upgrade my broadband package (the previously mentioned Slingbox needs a faster upload than I had already). And I also wanted to cancel my Setanta Sports package – I had it for the Rugby World Cup but it’s not really doing much for me these days. I wouldn’t watch Liverpool playing in my back garden never mind paying €15 per month on the offchance they’ll be shown every couple of weeks.
First time I got through after a hold of about 5 minutes, I made the school-boy error of saying first up that I wanted to cancel a subscription – I was immediately put back on hold, and I’d still be there I reckon if I hadn’t hung up.
So, second time up I knew I’d have to go with the “hello, I’d like to give you more money” rather than saying I wanted to give them less. After waiting again for another 5 or 6 minutes, there were a couple of ominous clicks before I ended up speaking to a customer service person in India. I gave them my requirements, upgrade this, cancel that, and the said to hold on till they put me through to someone who could do that for me – back onto the hold queue. After a couple of minutes, nothing happened, so hung up again.
Third time lucky? Well, yes. Again after 4-5 minutes waiting, I got through to a lady in their Irish centre who (relatively) efficiently processed by broadband upgrade first, and then my Setanta Sports cancellation.
Still – 30 minutes to get a 3 minute job completed. That works out at €2 per minute for the money I won’t be paying NTL in the next 12 months. Just as well I had the alternative to their 1890 number so at least the phone call didn’t cost me anything and just came off my 02 monthly minutes.