Two examples of customer service experienced recently, the first in Canada and the second in Las Vegas.
Customer: May I have a small coffee please?
Coffee shop employee: A medium?
Customer: No, a small coffee.
Coffee shop employee: We don’t have small coffees.
Customer: Then may I have your smallest coffee please?
Coffee shop employee: That will be a medium.
Customer: Sigh. What kind of business has medium as their smallest size??
This example was the response from a waitress in a casino on Freemont Street when asked if they had a buffet.
We don’t have a buffet – and if we did, it wouldn’t be open now”.