One Response to Customer Disservice? (2)

  1. nickysam September 29, 2008 at 09:55 #

    From an ITIL perspective, the Service Desk (SD) function is a vital one. It should serve as the single point of contact with customers and users to collect and distribute information both reactively and proactively, plus it should own the incident tickets to make sure they are properly managed.
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    Nickysam

    consumer generated media

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