Dear Business Website Owner! Don’t you want my money?

I’m sure I wrote about this before, but here I go again. Why do businesses who have websites, and who expect to do business online through the site have contact e-mail addresses and forms, and then not respond when a query is sent though to you.

Dear (Name Withheld – for the moment),

Twice this evening I tried to set up an account via your website on your “Join” page. Both times I received this message.

I haven’t received any on-screen confirmation that my account has been set up, nor have I received any confirmation e-mail.

Also, the username and password I’ve tried to set up hasn’t allowed me log back in either.

Can you please let me know what the problem is and how I can get my account set up?

Many thanks,

Diarmuid

In other words:

Dear Business Owner,

In these straightened times, I’d like to give you my money – so much so, that I’m giving you a detailed e-mail to show you how your website doesn’t work.

Regards,

Diarmuid

We’re now over two weeks later, and no response whatsoever!

Oh well.

Next!!!

One Response to Dear Business Website Owner! Don’t you want my money?

  1. Susan January 30, 2009 at 15:35 #

    Oh this is SUCH a sore point with me; I have disabled children and almost no time to spend on the telephone, so would depend on online shopping and customer service IF ONLY I COULD. I tried to contact the Irish Red Cross several times via their site and got no response.

    You make a great point: it would be better to have NO website, than to promise service with one and not deliver.

    I hope people start listening, and start responding.

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