I received this e-mail from an irate Ryanair customer:
Today I was booking a flight from Carcassone in France to Shannon in Ireland with Ryanair. I booked a return flight and I am disgusted with the so card credit card processing fee. For this I was charged 10 Euros. That is 5 Euros for each leg of my trip, even though I booked a return ticket which was done in only 1 transaction. This is purley profitering by Ryanair as the bank fees they have to pay for credit cards is nowhere near this. Had I booked another person on that same trip I would have had to pay another 10 Euros, making the total 20 Euros for just 1 transaction.
This is not acceptable behaviour by Ryanair and I want to know what is being done about it and what I can do about it. The transaction fee should only be the amount that the bank actually charges. The airline should not be allowed to profit over this and get away with charging double for one transaction.
Unfortunately, with regards to the query above, as long as Ryanair inform you prior to charging you this credit card processing fee that it is going to be charged, and how much the charge is going to be, then the are fulfilling their obligations to consumers.
There is some European legislation in the pipeline that has been written into Irish law that would prevent credit card surcharges, but it wasn’t actually enacted by the then Minister for Enterprise, Trade and Employment, Micheal Martin TD. The current Minister is Mary Coughlan TD.
In the past, I have checked Irish legislation to see if it precludes, in the same way as UK legislation, the profiting from the application of extra fees and charges. As you point out, businesses may not profit from passing on fees and charges to consumers, but I have been unable to find specific Irish legislation that prevents this.
So, our Government could actually do something about these credit card surcharges, but chickened out the first time the issue came up, and given everything going on at the moment, they’re unlikely to see this as a priority.
Don’t forget though, there is a way – if you’re careful – where you can get around the Ryanair credit card charges – click here to read more.