Car Hire company is charging me extra – what can I do?

Irish News of the World

May, 2009

Diarmuid MacShane

Question:

I have just arrived back home after being away on holidays for a week where we hired a car. My wife just noticed a charge for an extra €600 on our credit card from the car hire company.

We rang them and they eventually told us that the charge was for damage to the car when we left it back at the airport.

I called my credit card company but they weren’t much help to me. Is there anything that I can do to get my money back?

Answer:

The key question that I would have to ask is whether you received any signed confirmation back from the car hire company when you left it back to them?

While many of us don’t think to do this, we should always get the car hire company staff to check the car before you leave and confirm on the document with the picture of the car on it that there is no damage.

It is important for us as customers to make sure that we get this signed evidence to prove that there was no damage done to the car when we left it back, so we should always make sure to leave enough time to get this check done on the car. This can be the only way to make sure that the car hire company doesn’t try any funny business once we’ve left the country.

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One Response to Car Hire company is charging me extra – what can I do?

  1. Colm June 5, 2009 at 06:38 #

    I take the approach of automatic suspicion when dealing with car hire companies. I insist on inspecting the car with the rep at the beginning and again at the end. Then I request a signed form on the condition of the car. Some companies say they don’t do that and the general form covers it but just by being the difficult b*****ks you ensure that when they sit down to decide who to scam for extra money you’re last on the list.

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