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2010 March – Vodafone

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€??? Impact

Vodafone overcharges customers in error

It has emerged thousands of Vodafone customers were overcharged on their bills in error last week. No details were provided on the exact number of customers impact, nor the total value of the overcharging.

The problem was due to a processing mistake in relation to credit card direct debits.

Vodafone has said it has now reversed all charges, and refunded any additional charges that were incurred.

The company is apologising their customers, describing it as “an isolated incident”.


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