It’s a little while ago, but I loved these tips from the Harvard Business Review on how not to complain. In the [...]

I wrote on Monday about how to complain effectively as a consumer when we’re dealing with a business that we feel has [...]

We Irish are terrible at complaining. It’s not in our nature. Well, at least complaining directly. Much of the time, we are [...]

Irish News of the World May, 2009 Diarmuid MacShane Value for Money complaints Historically, we Irish haven’t been all that keen on [...]

There’s a right way and a wrong way to react to poor customer service and mistakes, and this letter from a couple [...]

We received this e-mail from a ValueIreland.com reader in the past couple of days: On December 12th I ordered a camera and [...]

A big intention when I set up Value Ireland was to encourage Irish consumers to complain a little more, to stand up [...]