Tag Archives | short-changed

Dublin Bus – Consumer Watch “Bad Value of the Week”

Gareth Naughton gave Dublin Bus his “bad value of the week” dubious award yesterday in the Sunday Tribune. His reasoning is here:

I don’t know about you but I have no desire to subsidise Dublin Bus any more than I already do, yet bus drivers seem determined to charge customers over the odds for their journeys. Giving change takes a couple of seconds yet most drivers seem to think it’s OK to keep back the odd five or ten cent on behalf of Dublin Bus rather than bother printing out a change receipt. Five cent may not seem like much but it mounts up over time. Don’t be afraid to demand your change: it’s your money and they have no right to keep it.

I wrote about problems with Dublin Bus drivers and their change giving habits here, way back in December 2007. Though, in the past while, I have to admit that I thought that the Dublin Bus drivers were getting better at giving change tickets recently.

Remember though, as Gareth says above, it’s your money, so make sure you get your change ticket. Even if you’re a bit shy, just stand there, waiting – don’t pull the ticket out until the driver adds the extra change ticket to the end of it.

And if you build up a bundle of these tickets – and make sure you keep both parts of the ticket in order to get the refund – you could think about sending them off to a charity of your choice to do a little good with your bus ticket change. I send mine onto the DSPCA – with a specific request that they help out the dogs in their care.

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O2 overcharging me again – check your texts this time

I meant to write about this last week, but it’s been a busy enough week. I received my monthly text message from O2 informing me that my bill was available online, so I went in and had a check.

I ended up having to ring them again to get a refund as this time they were charging me 32c for text messages I sent to a mate in Limerick that should have come from my monthly bundle. The reason for the charge was that their system recognised the messages as being roaming texts. Roaming when I was in Dublin and he was in Limerick. I don’t think so!

Now, I will admit, I rang to get a refund of 64c on my bill. Not a whole lot, I accept.

Then again, it’s the principle of the thing. That’s my money, and not theirs. And you could look at it in another way – practice!

Many people are too shy to ring up businesses to complain, no matter what the problem might be. Calling up for small simple things like O2 overcharging on two text messages can be great practice for when you might have to ring up someone else to get a larger amount of money refunded at a later time.

So, two things for now:

  1. Check your O2 bill to make sure you haven’t been charged for roaming text messages when you haven’t actually left the country.
  2. No matter how much money is involved, if you’ve been overcharged anywhere, complain. That counts for being short changed as well. Consider it good practice for when it might really matter.
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