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| There are six key consumer organisations in
Ireland to advise and help. They each have different responsibilities, and can
help in different ways.
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| Organisation |
Consumers Association of Ireland |
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| Web |
www.ConsumerAssociation.ie |
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| Contact |
44 Chelmsford Road, Dublin 6
Tel: (01) 497 8600
Fax: (01) 497 8601
Chief Executive: Dermott Jewell
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| Role |
The Consumers' Association of
Ireland Ltd. (CAI) was set up in 1966 to protect and educate consumers. It
is the aim of CAI to represent consumers making sure that their needs as
consumers of goods and services are given higher priority.
CAI is an independent, non-profit and non-government organisation.
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| Organisation |
Department of Enterprise, Trade
& Employment Consumer Policy Division |
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| Web |
http://www.entemp.ie/tcmr/conspol_plan.htm |
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| Contact |
Consumer Policy Section
Department of Enterprise, Trade and Employment,
Earlsfort Centre,
Lower Hatch Street,
Dublin 2.
Tel: (01) 6312605Fax: (01) 6312552
Principal: Eamonn Carey |
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| Role |
The role of Consumer Policy
Section is to initiate, inform and promote the development and enforcement
of a regulatory framework at EU and national levels that will advance the
rights and interests of consumers and generate confidence in purchasing
goods and services, domestically and in other Member States of the European
Union. |
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| Organisation |
Office of Director of Consumer
Affairs |
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| Web |
www.odca.ie |
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| Contact |
Office of the Director of
Consumer Affairs,
4 Harcourt Road, Dublin 2
Tel: 1890 220 229
Fax: (01) 402 5501
e-Mail
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| Role |
The Office of the Director
of Consumer Affairs is an independent statutory office, responsible for
providing advice and information to consumers and for the enforcement of a
wide range of consumer protection laws, including laws on deceptive trading
practices, restrictive practices, consumer credit, package travel, unfair
contract terms, timeshare, consumer safety, (mandatory standards), food labelling, textile labelling, unit pricing and price displays. |
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| Organisation |
The Competition Authority of
Ireland |
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| Web |
www.tca.ie |
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| Contact |
The Competition
Authority,
Parnell House,
14 Parnell Square,
Dublin 1.Tel: (01) 804 5000
Fax: (01) 804 5401
e-Mail
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| Role |
The Competition
Authority is a statutory body with a specific role to enforce Irish
competition law. Competition law is designed, primarily, to protect and
benefit the consumer. Whether you are accessing this website as a student, a
solicitor, a company director or a Government Minister, you are still a
consumer and as such entitled to your rights under the Competition Act of
2002. |
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| Organisation |
Consumer Advisory Council |
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| Web |
http://www.entemp.ie/press01/290601b.htm |
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| Contact |
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| Role |
The Consumer Advisory Council,
which is run jointly by Consumer Policy Section and the Office of the
Director of Consumer Affairs, is a formal mechanism for consulting with key
interest groups on issues affecting consumers that fall within the policy
remit of the Department.
The Council aims (i) to keep members informed of
relevant developments at domestic and EU levels, (ii) to allow them to make
inputs to the policy development process and (iii) to co-operatively
identify and advance their own consumer policy agenda. The membership
includes consumer and business representatives, the trade union movement,
regulatory authorities and complaints bodies. |
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Organisation |
European Consumer
Centre |
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| Web |
http://www.eccdublin.ie/index.htm |
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| Contact |
13A Upper O'Connell Street,
Dublin 1
Tel: (01) 809 0600
Fax: (01) 809 0601
e-Mail
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| Role |
The Dublin European
Consumer Centre can provide you with information on your rights as a
consumer in Ireland and the European Union.
If you live in Ireland and have a dispute with a retailer in another Member
State, or if you live in another European country and have a dispute with an
Irish retailer the Centre aims to solve it through co-operation with experts
in their sister Centres across the European Union. |
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read our Legal Disclaimer by clicking here. |
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